Summary
Overview
Work History
Education
Skills
Timeline
Reference
Generic

Jacklyn Gavinel

Cabramatta

Summary

  • Leadership Stakeholder management
  • Problem-solving
  • Communication Training and Development
  • Coaching and mentoring Project management
  • Customer focused
  • Adaptable People development
  • Change management
  • Operational efficiency Operations oversight
  • Experienced Operations Leader with a proven track record

Overview

7
7
years of professional experience

Work History

Franchise Area Manager

Pizza Hut Australia
10.2019 - Current
  • Strategic Leadership: Directed equity stores and provided advisory support to franchise partners, aligning operations with strategic plans to drive sustainable growth, profitability, and compliance.
  • Guest Experience: Championed a culture of excellence by ensuring 100% Guest Experience delivery across the network, reinforcing consistent service quality and operational standards.
  • Team Engagement & Motivation: Engaged, led, and motivated teams through regular store visits, fostering accountability, recognition, and performance-driven cultures to exceed key operational KPIs.
  • Training & Development: Delivered on-site training and ongoing coaching to store managers and staff, enhancing skills, building leadership capability, and strengthening business outcomes.
  • Business Advisory: Partnered with franchise owners to provide commercial insights, performance analysis, and tailored strategies that improved sales growth, profitability, and operational efficiency.
  • Coaching & Mentorship: Acted as a mentor and trusted advisor, guiding teams and leaders to continuously improve, develop succession pipelines, and achieve long-term business sustainability.

Operations Excellence Specialist

Pizza Hut Australia
01.2019 - 10.2019
  • Reported directly to the National Operations Manager, responsible for implementing the company's operational strategies, service standards, and programs across 270+ restaurants nationwide.
  • Developed and deployed tools, templates, and operational frameworks to enhance efficiency, strengthen compliance, and elevate the overall customer experience.
  • Partnered with cross-functional teams and franchise partners to ensure consistent execution of operational standards and alignment with strategic business objectives.
  • Led initiatives to streamline processes and drive continuous improvement, ensuring customer expectations were not only met but exceeded.
  • Championed a culture of accountability and service excellence, reinforcing brand standards and operational consistency across the network.

Equity Area Manager

Pizza Hut Australia
07.2018 - 12.2018
  • Lead and Inspire: Directed equity store network to build and sustain profitable operations, ensuring the consistent delivery of 100% Guest Experience.
  • Training and Development: Conducted regular store visits to provide on-site training, strengthen team capabilities, and implement best practices that enhanced performance.
  • Leadership: Guided teams to achieve key operational KPIs, including sales growth, profitability, compliance, and guest satisfaction, while fostering a culture of accountability and excellence.
  • Coaching and Mentorship: Coached and mentored store managers and staff to drive continuous improvement, develop leadership skills, and build a strong pipeline of future leaders.

Education

Associate Diploma Of Social Sciences -

TAFE NSW
NSW
01.2002

Skills

  • Problem-solving
  • Communication Training and Development
  • Coaching and mentoring Project management
  • Customer focused
  • Adaptable People development
  • Change management
  • Operational efficiency Operations oversight
  • Experienced Operations Leader with a proven track record

Timeline

Franchise Area Manager

Pizza Hut Australia
10.2019 - Current

Operations Excellence Specialist

Pizza Hut Australia
01.2019 - 10.2019

Equity Area Manager

Pizza Hut Australia
07.2018 - 12.2018

Associate Diploma Of Social Sciences -

TAFE NSW

Reference

To be provided upon request

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Jacklyn Gavinel