Jackson Biwott
Keysborough,VIC
Summary
Resourceful Service Assistant known for high productivity levels and efficient task completion. Possess specialized skills in customer service, problem-solving, and time management. Excel in communication, teamwork, and adaptability, ensuring seamless operations and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Foos Service Assistant/ Cleaner
Extrastaff
Melbourne, Victoria
09.2024 - Current
- Assisted in the preparation of food items according to recipes and menus.
- Maintained cleanliness and safety standards in work areas, including floors, equipment, utensils, dishes, and refrigerators.
- Stocked shelves with items such as condiments, napkins, paper plates, cups, and other supplies.
- Organized kitchen equipment for storage or cleaning purposes.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Operated dishwashers to wash dishes and other cooking utensils.
- Delivered food trays to patients in hospitals or residents in nursing homes.
- Carried out general maintenance tasks such as sweeping and mopping floors.
- Prepared salads and cold foods such as sandwiches or wraps.
- Kept records of inventory levels for ordering purposes.
- Set up banquet tables with linens, china settings, centerpieces, candles.
- Greeted guests at restaurant events, dinners, catering services.
- Bussed tables by removing used tableware between courses and providing fresh tableware when needed.
- Checked temperatures of cooked foods using thermometers to ensure safe consumption.
- Measured ingredients necessary for specific food items being prepared.
- Assisted cooks with meal preparations by chopping vegetables or preparing sauces.
- Labeled containers with date of preparation to ensure proper rotation of stock.
- Monitored buffet lines during meals to replenish food items as needed.
- Filled salt shakers and sugar holders before each shift started.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Completed opening, closing and shift change tasks by following company guidelines.
- Kept customer and food preparation areas clean and well-organized.
- Followed recipes to cut, chop and combine correct ingredients and quantities to meet quality standards.
- Prepared sandwiches, specialty items and custom orders to meet guest requests.
- Controlled portion sizes and garnishing to optimize cost controls.
- Performed variety of duties related to food service.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
Personal Care Assistant
Opal Aged Care in Croydon Groove and Paynesville Regional Area.
Croydon, Victoria
01.2024 - 08.2024
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
- Maintained accurate records of client care activities on computerized systems for charting purposes.
- Administered medication under supervision of a registered nurse or physician.
- Assisted physical therapists with exercises designed to increase strength, coordination, balance and flexibility.
- Participated in recreational activities with clients such as reading books, playing cards or board games.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
- Researched community resources available for additional assistance or services if needed.
- Conducted home visits to assess client's needs and provide appropriate interventions.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
- Developed individual plans of care based on assessment findings and physician orders.
- Collaborated with interdisciplinary team members regarding plan of care for each client.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Provided ongoing compassionate patient care for each client.
- Laundered clothing and bedding to prevent infection.
- Reported concerns to nurse supervisor to promote optimal care.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Transported patients to medical, dental and personal care appointments.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Completed scheduled patient check-ins and progress reports for clients.
- Met with various caregivers to promote continuous professional development and implement quality treatment strategies.
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
- Supported bathing, dressing and personal care needs.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed safe lifting and transferring techniques to transport residents.
- Improved patient outlook and daily living through compassionate care.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Assisted clients with maintaining good personal hygiene.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients get in and out of beds and wheelchairs.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Drove clients to doctors' appointments and social outings.
- Recorded client status progress and challenges in logbooks and reports.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Maintained detailed records of services performed on clients.
- Consulted with client care team to continually update care plans.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Contributed to case reviews of client status and progress.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Instructed family members on how to provide bedside care.
Assistant in Nursing
Australian Unity
Melbourne, Victoria
07.2022 - 12.2023
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or strher.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Administered medications as directed by registered nurse or physician.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Responded quickly to emergency situations involving sudden illness or injury.
- Participated in educational programs related to nursing assistant skills development.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
- Assisted residents in preparing for activities and social programs.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Supported non-ambulatory residents in range of motion exercises.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Education
Certificate IV in Dissability
Australasian Lawrence Aged Care College Pty Ltd
Victoria07-2022
Skills
- Table setting and bussing
- Customer Assistance
- Menu presentation
- Scheduling appointments
- Ingredient Preparation
- Table Bussing
- Complaint Handling
- Microsoft Office
- Relationship Building
- Customer Service
- Heavy Lifting
- Food Running
- Verbal and written communication
- Meeting deadlines
- Restroom Servicing
- Food Delivery
- Food Service
- Hospitality
References
References available upon request.
Timeline
Foos Service Assistant/ Cleaner
Extrastaff
09.2024 - Current
Personal Care Assistant
Opal Aged Care in Croydon Groove and Paynesville Regional Area.
01.2024 - 08.2024
Assistant in Nursing
Australian Unity
07.2022 - 12.2023
Certificate IV in Dissability
Australasian Lawrence Aged Care College Pty Ltd