Jackson Brook
Altona,Victoria
Summary
Driven by a strong work ethic and exceptional cross-cultural communication skills, I have significantly contributed to team success and customer satisfaction at Woolworths and other esteemed organizations. Specializing in creating nurturing environments and enhancing service efficiency, my proactive problem-solving and time management abilities have consistently improved operational outcomes. Known for reliability and adaptability, with swift capacity to learn and apply new skills, I aim to leverage these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Assistant English Language Teacher
Borderlink
04.2023 - 08.2024
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Designed engaging classroom materials, incorporating visual aids and multimedia resources for enhanced comprehension.
Produce Team Member
Woolworths
11.2019 - 03.2023
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Facilitated smooth communication between team members as a proactive problem solver during high-stress situations.
- Increased accuracy of inventory records by conducting thorough audits at regular intervals.
- Improved workflow efficiency by maintaining clean workspaces and well-organized backroom storage areas.
- Safeguarded food safety standards by adhering to sanitation guidelines and store policies.
Registry Support Member
Mental Health Tribunal
04.2022 - 07.2022
- Collaborated with team members to improve overall performance and achieve departmental goals.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective resolutions.
- Maintained a high level of professionalism while managing challenging situations with customers.
- Identified areas of improvement within the support department and developed action plans for positive change.
Bartender
MCG/Spotless
08.2019 - 04.2020
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Events Staff Member
The Atlantic Group
12.2018 - 03.2020
- Collaborated with team members to ensure smooth service during peak hours.
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
- Responded promptly to customer inquiries or complaints, resolving issues professionally and courteously.
- Provided exceptional service to large groups during events, coordinating drink orders efficiently for timely delivery.
Dish Hand
Arkibar
09.2015 - 08.2018
- Demonstrated consistent punctuality and reliability, contributing to overall team success.
- Actively communicated with kitchen staff regarding any issues or concerns related to dishwashing operations.
- Maintained a clean and sanitized work environment for optimal food safety and staff wellbeing.
- Improved kitchen efficiency by swiftly and thoroughly cleaning dishes, utensils, and cookware.
- Enhanced kitchen workflow by quickly restocking cleaned dishes and utensils at their designated stations.
Education
Bachelor of Arts - Criminal Justice
RMIT University
Melbourne, VIC08.2022
Skills
- Cross-cultural communication
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Positive Attitude
- Strong Work Ethic
- Customer Service
- Punctuality
- Honesty and Integrity
Accomplishments
Completed a charity research program during my time in Year 9 at high school, working with and raising money for the 40 hour famine. By working directly with charity representatives, my team and I were able to effectively and efficiently raise money for charity over a 1 year period.
Hobbies
Watching Movies
Playing video games
Listening to music
AFL
Languages
Japanese
Limited Working
Timeline
Assistant English Language Teacher
Borderlink
04.2023 - 08.2024
Registry Support Member
Mental Health Tribunal
04.2022 - 07.2022
Produce Team Member
Woolworths
11.2019 - 03.2023
Bartender
MCG/Spotless
08.2019 - 04.2020
Events Staff Member
The Atlantic Group
12.2018 - 03.2020
Dish Hand
Arkibar
09.2015 - 08.2018
Bachelor of Arts - Criminal Justice
RMIT University
Similar Profiles
Christopher UbbenChristopher Ubben
ALT Instructor at BorderlinkALT Instructor at Borderlink
Bradley PyleBradley Pyle
Assistant Language Teacher at BorderlinkAssistant Language Teacher at Borderlink
Marry-Jean AlapideMarry-Jean Alapide
Assistant Language Teacher at BorderlinkAssistant Language Teacher at Borderlink