Jackson Brook
Altona,Victoria
Summary
Driven by a strong work ethic and exceptional cross-cultural communication skills, I have significantly contributed to team success and customer satisfaction at Woolworths and other esteemed organizations. Specializing in creating nurturing environments and enhancing service efficiency, my proactive problem-solving and time management abilities have consistently improved operational outcomes. Known for reliability and adaptability, with swift capacity to learn and apply new skills, I aim to leverage these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Team Member
Woolworths
Williams Landing, VIC
09.2024 - Current
- Address customer needs and queries, responding to specific requests in an efficient and timely manner.
- Maintain excellent levels of service and work ethic to ensure department goals are met.
- Collaborate effectively with team members to achieve project milestones within set deadlines.
- Work hard to learn required tasks quickly to maximize performance, while closely working with the store manager and the department manager to discuss strategies for improvement.
Assistant English Language Teacher
Borderlink
Osaka, Japan
04.2023 - 08.2024
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Designed engaging classroom materials, incorporating visual aids and multimedia resources for enhanced comprehension.
Produce Team Member
Woolworths
Melbourne, VIC
11.2019 - 03.2023
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Facilitated smooth communication between team members as a proactive problem solver during high-stress situations.
- Increased accuracy of inventory records by conducting thorough audits at regular intervals.
- Improved workflow efficiency by maintaining clean workspaces and well-organized backroom storage areas.
- Safeguarded food safety standards by adhering to sanitation guidelines and store policies.
Registry Support Member
Mental Health Tribunal
Melbourne, VIC
04.2022 - 07.2022
- Collaborated with team members to improve overall performance and achieve departmental goals.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective resolutions.
- Maintained a high level of professionalism while managing challenging situations with customers.
- Identified areas of improvement within the support department and developed action plans for positive change.
Bartender
MCG/Spotless
Melbourne, VIC
08.2019 - 04.2020
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Events Staff Member
The Atlantic Group
Melbourne
12.2018 - 03.2020
- Collaborated with team members to ensure smooth service during peak hours.
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
- Responded promptly to customer inquiries or complaints, resolving issues professionally and courteously.
- Provided exceptional service to large groups during events, coordinating drink orders efficiently for timely delivery.
Education
Bachelor of Arts - Criminal Justice
RMIT University
Melbourne, VIC08.2022
High School Diploma -
Westbourne Grammar School
Truganina, VIC11-2018
Skills
- Cross-cultural communication
- Time management
- Verbal and written communication
- Complex problem-solving
- Positive attitude
- Strong work ethic
- Customer service
- Punctuality
- Honesty and integrity
Accomplishments
Completed a charity research program during Year 9 at high school, collaborating with charity representatives to successfully raise funds for the 40 Hour Famine over a one-year period
Languages
Japanese
Limited
References
Jeanne Haber - Woolworths Area Manager
- Phone - 0433 203 388
- Email - jhaber1@woolworths.com.au
Kiran Jakkula - Produce Manager (current manager)
- Phone - 0433 195 530
- Email - Lakshmikiranin@yahoo.com
Affiliations
- Active Member of the Williamstown Baseball Club
Timeline
Team Member
Woolworths
09.2024 - Current
Assistant English Language Teacher
Borderlink
04.2023 - 08.2024
Registry Support Member
Mental Health Tribunal
04.2022 - 07.2022
Produce Team Member
Woolworths
11.2019 - 03.2023
Bartender
MCG/Spotless
08.2019 - 04.2020
Events Staff Member
The Atlantic Group
12.2018 - 03.2020
Bachelor of Arts - Criminal Justice
RMIT University
High School Diploma -
Westbourne Grammar School
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