Jackson Brown
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager/Supervisor
Zambrero - Majura Park Shopping
08.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Food and Beverage Attendant Level 1&2
Grumpy And Sweethearts Cafe
11.2019 - 05.2021
- Further experience in demanding, hospitality environment
- Covering a variety of important roles simultaneously and executing fluently
- Developed communication between customers
- Cafe and Watering Experience, Food Preparation, Construction and Serving, Night Time Functions, Cafe Beverage Watering, Clearing Tables and Cleaning, Experience in Multiple Roles
- Greeted and seated guests to provide friendly and welcoming experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
Kitchen Hand
Tomakin Sports & Social Club
11.2017 - 09.2018
- Dealing with fast paced club behaviour and efficiency within strict conditions
- Restaurant and Cafe Experience, Function Preparation/Serving, Regular Food Preparation, Cleaning, Dessert and Larder Operations
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
Education
Coursework Toward A Bachelor of 3D Design & Animation - Design
Torrens University Australia
Online04.2022
High School Certificate -
Moruya High School
01.2020
Skills
- Adaptability
- Team motivation
- Complex Problem-Solving
- Fast Learning
- Customer Service
- Maintaining Positive Attitude
- Verbal and Written Communication
- Advanced Technology Knowledge/Skills
- Reliability
- Hard Working
- Staff Training and Development
- Team Leadership
- Time Management
Certification
- Responsible Service of Alcohol (RSA)
- High School Certificate
Awards
- Multimedia First in Class - Year 11 (2019) & Year 12 (2020)
- University Acceptance Letter
- Former CEO Letter
- Representative Basketball
Most Improved Player (2016-2017)
Runner Up Champions (2017)
Country Tournament (2017)
Hobbies and Interests
- Video Editing
- Basketball
- Gym
- Analytics
- Coaching, Training and Refereeing
- Sports Videography
- NBA Memorabilia Collection (Jersey's & Shoes)
- Photoshop
- Graphic Design
- Animation
- Content Creation
References
- Danielle Kidd - Owner | Grumpy & Sweethearts
P: 0473 829 721
E: grumpykiddcafe@gmail.com
- Glenn Tester - Teacher | Moruya High School
P: 0478 090 767
E: Glenn.tester1@det.nsw.edu.au
- Jason Funnell - Basketball Coach | Bateman's Bay Breakers
E: https://www.facebook.com/jason.funnell.75
- Julie O'Malley - Catering Manager | Tomakin Sports & Social Club
P: 0478 183 648
- Karim Messih - Director & Former CEO | Zambrero Majura Park
P: 0418 416 292
E: karimmessih.lms@gmail.com
- James Charlton - Manager | Zambrero Majura Park
P: 0422 171 094
Timeline
Assistant Manager/Supervisor
Zambrero - Majura Park Shopping
08.2022 - Current
Food and Beverage Attendant Level 1&2
Grumpy And Sweethearts Cafe
11.2019 - 05.2021
Kitchen Hand
Tomakin Sports & Social Club
11.2017 - 09.2018
Coursework Toward A Bachelor of 3D Design & Animation - Design
Torrens University Australia
High School Certificate -
Moruya High School
- Responsible Service of Alcohol (RSA)
- High School Certificate
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