Jackson Connell
Geebung, QLD
Summary
Seeking to advance career with a corporation that values current qualifications and offers opportunities for professional growth. Transitioning into customer-focused industry to leverage skills and attributes within professional environment. Committed to delivering exceptional service and contributing to success of organization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Manager
All Shutters and Blinds
07.2013 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Enhanced communication within office by implementing centralised digital messaging platform.
- Managed a team of up to 10 fitters - organising appointments, vehicle servicing, onboarding and offboarding.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Maintained comprehensive client records within CRM systems, ensuring accurate tracking of interactions and facilitating effective follow-up activities.
- Recorded accurate and efficient records in customer database.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Monitored service after sale and implemented quick and effective problem resolutions.
Customer Service Representative
Australia Post - Redcliffe North LPO
02.2008 - 06.2013
- Providing high levels of customer service to all clients
- Start and end of day till balance
- Processing of bank passbooks
- Product sales and upselling
- Campaign promotions
- Receiving/dispatching stock
- Cash handling
- Stock displays / merchandising
- High levels of integrity
- Maintaining high levels of confidentiality
- Meeting customer demands as quickly and as efficiently as possible
- Working with high volumes of customers
- Dealing with difficulties with postal problems
- Assisting management with all aspects of the Post Office
- Assisting management with major relocation
Education
Grade 12 -
North Lakes State College
North Lakes, QLD12.2009
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Clear oral/written communication
- Administrative support
- Payroll processing
- Payroll and budgeting
- Account reconciliation
- Scheduling
- Staff management
Certification
- 03/07/11, Certificate III Retail
- 11/19/09, Certificate II Retail
Timeline
Office Manager
All Shutters and Blinds
07.2013 - Current
Customer Service Representative
Australia Post - Redcliffe North LPO
02.2008 - 06.2013
Grade 12 -
North Lakes State College
- 03/07/11, Certificate III Retail
- 11/19/09, Certificate II Retail
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