Jackson Cramer
Lake Argyle
Summary
Successful and hands on Operations Manager overseeing daily operations, employee activities and customer satisfaction. Adaptable and skilled at handling administrative tasks and customer complaints. Focused on cutting costs by monitoring overhead and boosting employee performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Discovery Parks Lake Argyle
07.2023 - Current
- Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions
- Cultivated positive culture focused on employee empowerment, job satisfaction and teamwork
- Enhanced business-wide performance with improved procedures and workflows
- Achieved operational, financial and customer service targets consistently with well-balanced staff schedules and assignments
- Maintained successful operations by overseeing 50+ employees, monitoring performance and continuously eliminating knowledge gaps
- Improved profits by controlling costs without sacrificing service or overhead needs
Resort Manager
Discovery Parks Rottnest Island
07.2022 - 07.2023
- Conducted regular inspections of rooms, public areas, and grounds to maintain safety standards and cleanliness
- Managed daily operations of resort to ensure smooth functioning
- Developed budgets for various departments within resort and monitored spending to control costs
- Supervised staff members, including hiring, training, scheduling, and performance evaluations
- Reviewed guest feedback regularly to identify areas for improvement in service delivery
Rooms Division Manager
Discovery Parks Rottnest Island
09.2021 - 07.2022
- Addressed guest complaints or concerns promptly by providing appropriate resolutions or compensation
- Created and managed budgets for Rooms Division department to ensure financial targets were met
- Developed and implemented strategies to maximize revenue, occupancy rates, and guest satisfaction scores
- Managed and coordinated all aspects of room operations including front office, housekeeping, and reservations in a hands on capacity
Site Coordinator
Statewide Industrial Maintenance
02.2019 - 09.2021
- Managed daily site responsibilities, including financial performance and logistics coordination
- Supervised and coordinated workflow for up to 60 employees
- Hired trained, and supervised staff members working on-site in various capacities
- Monitored inventory levels of tools, supplies, and materials; placed orders as needed to replenish stock
Trade Assistant
Statewide Industrial Maintenance
06.2018 - 02.2019
- Performed various tasks at Industrial sites across perth
- Assisted Trades in completion of projects
- Coordinated a small team of 5 other trade assistants
Hospitality Worker
Pasta Cup Warnbro
07.2016 - 01.2018
- Prepared food to order
- Served customers
Education
Bachelor of Commerce - Management
University of Western Australia/Curtin University
Perth, WA11.2026
Certificate IV - Business - Management
Fremantle Education Centre
11.2018
Skills
- Operations Management
- Business Development
- Workflow Coordination
- Employee Scheduling
- Employee Relations
- Budgeting
- Project management
- Quality assurance
- Decision making
Certification
- Food Safety Supervisor
- Approved Manager
- RSA
- Forklift License
- Working with Children
- First Aid
- PTV License
Timeline
Assistant General Manager
Discovery Parks Lake Argyle
07.2023 - Current
Resort Manager
Discovery Parks Rottnest Island
07.2022 - 07.2023
Rooms Division Manager
Discovery Parks Rottnest Island
09.2021 - 07.2022
Site Coordinator
Statewide Industrial Maintenance
02.2019 - 09.2021
Trade Assistant
Statewide Industrial Maintenance
06.2018 - 02.2019
Hospitality Worker
Pasta Cup Warnbro
07.2016 - 01.2018
Certificate IV - Business - Management
Fremantle Education Centre
Bachelor of Commerce - Management
University of Western Australia/Curtin University
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