Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jackson Dakin

Thornlie

Summary

Operations Manager with a proven track record at Truck Centre WA, excelling in staff training and safety compliance. Empowered teams to enhance performance outcomes while streamlining workshop operations. Skilled in diagnostic troubleshooting and fostering a collaborative environment, leading to improved service standards and customer satisfaction.

Overview

2026
2026
years of professional experience

Work History

Operations Manager

Truck Centre WA
09.2025 - Current
  • Trained staff on safety protocols and operational procedures to enhance workplace safety.
  • Organised set up of workshop operations and planned floor layout.
  • Planned Lean layout and procedures for workshop and paint operations.
  • Carried out meetings with external suppliers to get workshop quotes for fit out of new facility
  • Collaborated with cross-functional teams to align operational goals with business objectives.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Team Leader

Truck Centre WA
02.2020 - 09.2025
  • Led team in achieving operational goals, ensuring high standards of service and customer satisfaction.
  • Implemented Lean procedures and maintained Lean standard throughout workshop
  • Mentored junior team members, providing training on best practices and safety protocols.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.

Diesel Mechanic

Truck Centre WA
06.2017 - 02.2020
  • Diagnosed and repaired diesel engine issues using advanced diagnostic tools.
  • Conducted routine maintenance on heavy vehicles to ensure optimal performance and safety standards.
  • Collaborated with team members to troubleshoot complex mechanical problems effectively.
  • Mentored junior mechanics in diagnostic techniques and repair processes to enhance skills and efficiency.
  • Carried out fill in supervisor roles when Team Leaders were off sick or on leave.
  • Carried out component overhauls and worked to required deadlines of vehicle.
  • Supported overall workshop efficiency by maintaining a clean, organized workspace and adhering to safety guidelines.
  • Preformed offsite vehicle repairs when required.

Diesel Mechanic

Webster Trucks
01.2016 - 06.2017
  • Streamlined repair workflows, reducing downtime through effective prioritization of tasks and resource allocation.
  • Implemented quality control measures to maintain high service standards and customer satisfaction levels.
  • Trained staff on new technologies and systems, improving overall team capability in diesel mechanics.
  • Developed maintenance schedules that enhanced fleet reliability and minimized unexpected breakdowns.
  • New truck fit outs and chassis shortening when required.
  • Fill in workshop foreman and planned work flow through out the day/week
  • Programming control units and diagnosing faults in control units and associated components

Diesel Mechanic

Kenworth Daf Melbourne
01.2014 - 2017
  • Troubleshot and diagnosed problems with brakes, steering, and transmissions.
  • Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
  • Field service.
  • After hours breakdown services.
  • Engine swaps
  • Engine overhauls
  • Fill-in workshop foreman when necessary
  • Training of apprentices

Diesel Mechanic

Webster Trucks
2012 - 2014

· Servicing and repairing heavy vehicles.

· Preventative maintenance.

· Diagnosing Electrical Faults.

· After hours breakdown services.

· Overhauling gearboxes and replacing clutches.

· Programming control units and diagnosing faults in control units and associated components.

· New truck fit ups and chassis shortening.

· Carrying out new vehicle pre-deliveries.

· Welding repairs.

· Brake, engine and air system repairs.

Apprentice Diesel Mechanic

MTT
2008 - 2012

· Servicing and maintaining a fleet of 51 buses.

· Repairing brakes and cooling systems.

· Carrying out breakdown repairs.

· Diagnosing electrical faults, automatic gearbox faults, engine and air system faults.

Education

High School Diploma -

Prospect High School
Launceston, TAS
11-2008

Skills

  • Operations management
  • Safety compliance
  • Lean Procedures
  • Staff training
  • Performance evaluation
  • Team leadership
  • Workshop organization
  • Diagnostic troubleshooting
  • Compliance with regulations
  • Mentorship and coaching
  • Problem-solving
  • Customer service
  • Staff management
  • Client relationships
  • Performance management

Timeline

Operations Manager

Truck Centre WA
09.2025 - Current

Team Leader

Truck Centre WA
02.2020 - 09.2025

Diesel Mechanic

Truck Centre WA
06.2017 - 02.2020

Diesel Mechanic

Webster Trucks
01.2016 - 06.2017

Diesel Mechanic

Kenworth Daf Melbourne
01.2014 - 2017

Diesel Mechanic

Webster Trucks
2012 - 2014

Apprentice Diesel Mechanic

MTT
2008 - 2012

High School Diploma -

Prospect High School
Jackson Dakin