Trey Simi Hansen Soli
Woodridge,QLD
Summary
To bring to your organization enthusiasm, dedication, responsibility, and good work ethic, combined with my desire to succeed. I am a team player and am adaptable to change. I have excellent Customer Service skills and always maintain a professional attitude. I could demonstrate analytical & problem-solving skills, together with the ability to work in a high pressure, time imperative environment.
Overview
7
7
years of professional experience
Work History
Member Engagement Specialist/Call Center
RACQ
01.2021 - Current
- Ability to accept and adapt to new changes to the business and effectively communicate this back to our RACQ members
- Capability of having an efficient based knowledge on all insurance products (house & Car Insurance) and effectively distribute these policies to our members
- Ability to Read and Follow verbatim scripting
- Managing and monitoring my personal statistics to abide by our set goal on how long we put a member on hold and how long it takes to wrap up call and take another also working in partnership with my Team leader to agreed performance standards and mutual expectations
- Providing a vast efficient based knowledge on all General Bank Products/Accounts to distribute and explain these products back to our members onboarding more RACQ Banking Members
- Tenured Consultant and experienced in Computer Software, Processing and Systems
- Elicit and record information from callers, and utilise the appropriate RACQ systems to capture this information
- Escalate significant cases to our Internal Support or Team Leader for direction
- Supporting other team members including feedback and assistance to Contribute positively within a team environment
- When identifying, thoroughly confirming Members details to confirm I am speaking with the correct Member
Delivery Driver
DOMINOS CALAMVALE
01.2018 - 01.2021
- Communicating with customers regarding Orders, Comments and complaints
- Delivering Pizza and returning to store within expected delivery run time
- Preparing daily Pizza and meeting expectations such as a scheduled pick-up time for pizza or sufficiently create and provide pizza as soon as possible
- Working as a team with other select employees to ensure we are providing the best possible service to our customers
Education
School Certificate -
Brisbane State High School
01.2021
Certificate 3 & 4 - Fitness
01.2021
Certificate 2 - Furniture Making
01.2021
Diploma of Business -
Skills
- Excellent Customer Service
- Clear & Concise Communication
- Patience
- Attentiveness
- Adaptable to change
- Ability to build team spirit
- Goal oriented
- Focused to succeed
- Highly Motivated
- Highly Reliable
- Quick learner
- High Work Ethic
- Ability to meet and exceed expectations
References
- Bek Hakket, RACQ, 0449 211 355
- Sue Duke, RACQ, 0423 294 177
Timeline
Member Engagement Specialist/Call Center
RACQ
01.2021 - Current
Delivery Driver
DOMINOS CALAMVALE
01.2018 - 01.2021
School Certificate -
Brisbane State High School
Certificate 3 & 4 - Fitness
Certificate 2 - Furniture Making
Diploma of Business -
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