Jackson Fitzpatrick
Kingfisher Shores,NSW
Summary
Penultimate year law student looking to transition into the legal industry after frontline roles in disability support and customer service. Diligent and conscientious individual who is capable of task organisation and prioritisation, maintains a strong work ethic, possesses high level communication skills and upholds personal and professional standards.
Overview
7
7
years of professional experience
Work History
Disability Support Worker
Tribe Disability Pty Ltd
Central Coast, NSW
04.2022 - Current
- Collaborated with multidisciplinary teams to create individualised care plans.
- Assisted clients with daily living activities and personal care needs.
- Communicated regularly with families of individuals with disabilities regarding care plans and updates. Diary and scheduling: Coordinating calendars, setting reminders, and arranging appointments with clients, my team, and third parties.
- Diary and scheduling: Coordinating calendars, setting reminders, and arranging appointments with clients, counsel, and third parties. Performed client intake and maintained detailed case notes and records to privacy standards; updated information promptly after each contact.
- Coordinated schedules across clients, families, and service providers; arranged transport and meeting logistics.
- Problem-solving and de-escalation: Calmly managing difficult scenarios, resolving issues at first contact, and knowing when to escalate.
- Provided emotional support and companionship to enhance client well-being.
Customer Service Liaison
Target Australia
Tuggerah, NSW
04.2018 - 04.2022
- Coordinated with team members to resolve customer complaints promptly and effectively.
- Assisted customers with inquiries and product information to enhance satisfaction.
- Facilitated communication between departments to streamline customer service processes.
- Processed orders accurately and efficiently according to established guidelines.
- Managed incoming calls from customers regarding orders or inquiries.
- Participated in team meetings to discuss challenges and solutions related to customer service needs.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
Education
Bachelor of Laws (LLB) - Law
Charles Sturt University
10-2026
Skills
- Problem resolution
- Client confidentiality
- Attention to detail
- Microsoft office
- Interpersonal communication
- Team collaboration
References
References available upon request.
Timeline
Disability Support Worker
Tribe Disability Pty Ltd
04.2022 - Current
Customer Service Liaison
Target Australia
04.2018 - 04.2022
Bachelor of Laws (LLB) - Law
Charles Sturt University
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