Pursuing opportunity which will allow me to grow professionally, while effectively utilizing my versatile and extent skill set to help promote your corporate mission and exceed team goals.
Hi, I’m
Jackson Herrod
Helensvale
Summary
Overview
11
years of professional experience
Work History
Dan Murphy's
Senior Customer Assistant
09.2022 - 08.2024
Job overview
- Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
- Processed returns and exchanges efficiently, minimizing wait times for customers.
- Built strong relationships with customers by providing personalized recommendations and attentive service.
- Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
- Supported promotional events by setting up displays and engaging customers in product demonstrations.
- Provided exceptional service by maintaining a thorough knowledge of products, services, and store policies.
- Participated in regular inventory checks, assisting with restocking merchandise as needed.
- Increased sales through upselling and cross-selling products to meet customer needs.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Garage 84
Customer Service Representative
09.2021 - 09.2022
Job overview
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers
- Social media content
- Banking and money handling
- Forklifting
- Offer advice and assistance to customers, paying attention to special customized work.
Ford Motor Company Australia
Warehouse Forklift Operator
09.2020 - 07.2021
Job overview
- Monitored production schedule to keep correct amount of inventory on hand.
- Wrapped pallets in plastic wrap for storage
- Coordinated team member movements based on current needs, avoiding safety concerns or delays.
- Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
- Unloaded materials and goods at designated locations for best project availability.
- Transported goods between warehouse locations according to production and storage needs.
- Communicated with floor managers to determine parts placement.
- Coordinated with other lift truck drivers and production personnel to process production line orders efficiently.
- Manually counted Number of picked and packaged orders for any loss.
- Packed items into appropriate containers for production line.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
- Updated scanner tracking systems to document movements and determine proper area for storage.
- Received cargo by lifting and moving it using pallet jacks.
- Operated all loaders, counter balance, Reach forklift and low level order picker equipment safely and efficiently to prevent damage to items and avoid injuries.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
Herrod Motorsport
Automotive Apprentice
01.2014 - 06.2020
Job overview
- Basic computer skills
- Maintaining a clean work environment
- Money handling
- Answering telephones and taking messages
- Phone and online sales
- Customer service
- Planning ahead task's
- Basic automotive mechanics.
McDonald’s Bourke
Front
01.2015 - 05.2016
Job overview
- Ensure safety standards are maintained in the kitchen
- Maintain health and sanitation across the work areas
- Ensure complete and constant cleanliness of utensils, surfaces, and cooking areas
- Operate griddles, deep-fat fryers, grills and other large-volume equipment for cooking
- Find out if the food prepared is in line with the quantity and quality laid down by company’s requirements
- Read any slip on food order and also accept verbal instructions provided by the chief cook
- See to it that food preparation are down in line with McDonalds’ rules
- Prepare, cut and wash foods prior to cooking
- Measure the right amount of ingredients required for food preparation
- Prepare food and package it properly to be delivered to customers
- Package foods properly to ensure they do not get cold before delivery or before being sold
- Stock, restock, and clean workstations
- Follow recipe in preparing all foods.
Education
Northcote High SchoolNorthcote, Victoria
2015
University Overview
Finished Semester 1 of Year 11 then left school to start an Automotive Apprenticeship.
Skills
- Communication
- Time management
- Visual Creativity
- Planning and Organization
- Forklift License
Technical Skills
Technical Skills
- Advanced computer skills
- Microsoft Word
- Graphic and computer based design
- Fixing common and uncommon computer related issues
- Art, photography
Timeline
Senior Customer Assistant
Dan Murphy's
09.2022 - 08.2024
Customer Service Representative
Garage 84
09.2021 - 09.2022
Warehouse Forklift Operator
Ford Motor Company Australia
09.2020 - 07.2021
Front
McDonald’s Bourke
01.2015 - 05.2016
Automotive Apprentice
Herrod Motorsport
01.2014 - 06.2020
Northcote High School
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