Jackson McGenniss
Mosman,NSW
Summary
Dynamic professional with a strong focus on customer service, team collaboration, and inventory management. Proven ability to engage customers, train staff, and maintain operational efficiency in retail environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
AF1 Nike Sydney
Sydney, NSW
05.2024 - 09.2025
- Assisted with daily store operations and customer service inquiries.
- Supported inventory management by organising stock and conducting audits.
- Helped train new staff on store policies and procedures.
- Engaged customers to provide product information and recommendations.
- Maintained cleanliness and organisation of the sales floor and stockroom.
- Collaborated with team members to execute promotional displays effectively.
- Monitored cash register operations during peak hours for efficiency.
Sales Associate
Rebel Sport
Sydney, NSW
10.2020 - 07.2024
- Assisted customers in selecting sports equipment and apparel.
- Maintained product displays to ensure an engaging shopping experience.
- Processed sales transactions accurately and efficiently at the register.
- Educated customers about product features and benefits for informed decisions.
- Collaborated with team members to achieve daily store goals and objectives.
- Restocked shelves and organized inventory for optimal product availability.
Customer Service Representative
Woolworths
Sydney
08.2014 - 08.2020
- Assisted customers with inquiries using company knowledge and resources.
- Resolved customer complaints through effective communication and problem-solving.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Commerce - Marketing And Management
Australian Catholic University
North Sydney07-2019
Skills
- Inventory management
- Visual merchandising
- Sales transactions
- Cash register operation
- Staff training
- Customer relationship management
- Conflict resolution
- Team collaboration
- Effective communication
- Time management
Certification
- Responsible Conduct of Gambling
- Responsible Service of Alcohol
Languages
English
Native/ Bilingual
Timeline
Assistant Store Manager
AF1 Nike Sydney
05.2024 - 09.2025
Sales Associate
Rebel Sport
10.2020 - 07.2024
Customer Service Representative
Woolworths
08.2014 - 08.2020
Bachelor of Commerce - Marketing And Management
Australian Catholic University