Jackson Reeves
Summary
High-performing marketing & media manager with solid experience in networking, marketing and crisis management. Adept in creating and implementing effective communication strategies. Collaborative and committed to nurturing relationships with stakeholders, media and clients. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
New Business Agents
StrikeForce Sales
07.2023 - Current
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Drove revenue growth by consistently meeting or exceeding sales targets through strategic planning and execution.
- Cultivated strong relationships with industry professionals, leveraging connections to generate referrals and new business opportunities.
- Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
Head of Marketing & Social Media
Misfits Management Group
06.2020 - 01.2023
- Took photographs and videos during special events for promotional materials and social media pages.
- Answered client queries and complaints to provide strong customer service.
- Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal.
- Developed ideas and leads for new stories according to industry trends.
- Created social media content across multiple platforms according to content calendars and promotion schedules.
- Met with media and press personnel to schedule interviews and issue company statements.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Monitored project performance to identify areas of improvement and make adjustments.
- Identified appropriate marketing channels and target customers for campaigns.
- Worked within budget parameters to develop and implement marketing strategies by analyzing key data and consumer demographics, increasing revenue by 43% annually per average.
Bank Teller
Westpac Group
01.2018 - 06.2020
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Skills
- Project Management
- Business Negotiation
- Media Coverage
- Press Releases
- Public Relations
- Audience Engagement
- Online Marketing and Advertising
- Excellent People Skills
- Fraud Detection
- Complex Problem-Solving
Accomplishments
- Supervised team of 12+ staff members.
- Achieved 47.3 million interactions on content pieces by effectively using social media ads. (2022)
- Resolved product issue through consumer testing.
- Identified new areas of marketing opportunities through use of digital creators generating 2.3 million dollars (USD) in revenue. (2022)
- Lead campaigns to secure overseas clients through means of client liaison, expanding the business globally.
- Received the Westpac Star award for outstanding service on recommendation of NSW state manager for fraud detection.
Certification
- Cert III, Financial services, Westpac Group - 2019
Timeline
New Business Agents
StrikeForce Sales
07.2023 - Current
Head of Marketing & Social Media
Misfits Management Group
06.2020 - 01.2023
Bank Teller
Westpac Group
01.2018 - 06.2020
- Cert III, Financial services, Westpac Group - 2019
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