Jackson Tervoert
Summary
Diligent and reliable Patrol Officer with over 3 years of experience in maintaining the safety and security of premises, assets, and personnel. Proven track record of implementing effective security measures to prevent unauthorized access, theft, vandalism, and other security breaches. Strong leadership abilities with a track record of building and mentoring high-performing teams. Seeking an opportunity to contribute to a dynamic team and deliver outstanding service in a fast-paced environment whilst developing new skills.
Overview
7
7
years of professional experience
Work History
Patrol Officer - Supervisor
Southern Cross Protection
07.2021 - Current
- Patrol designated areas to detect and deter suspicious activities, ensuring the safety of property and personnel.
- Monitor surveillance cameras and alarms, promptly responding to any security threats or breaches.
- Conduct thorough security inspections of premises, identifying and addressing vulnerabilities to prevent unauthorized access.
- Enforce company policies and regulations, including access control procedures and visitor management protocols.
- Collaborate with law enforcement and emergency response teams during crisis situations, maintaining composure and professionalism under pressure.
- Provide exceptional customer service by assisting visitors, addressing inquiries, and resolving conflicts in a professional and efficient manner.
- Complete detailed incident reports and documentation, ensuring accuracy and compliance with company standards and legal requirements.
- Participate in ongoing training programs to stay updated on security techniques, emergency procedures, and relevant industry regulations.
Console Operator/Covid Marshal
OTR
03.2020 - 07.2021
- Provided prompt and friendly service to customers, assisting with fueling, windshield cleaning, and other requests.
- Operated cash register and processed transactions accurately, handling cash and credit card payments securely.
- Conducted routine inspections of fuel pumps, hoses, and safety equipment, reporting any maintenance issues to management.
- Restocked merchandise and maintained inventory levels in the convenience store, organizing products and ensuring freshness.
- Maintained cleanliness of the petrol station facilities, including fueling areas, parking lots, and trash disposal areas.
- Assisted with the implementation of promotional activities and marketing campaigns to drive sales and enhance customer satisfaction.
- Collaborated with team members to achieve operational goals and deliver exceptional service to customers.
- Participated in training programs to improve product knowledge, customer service skills, and safety awareness.
Assistant Manager
Hungry Jacks
09.2017 - 07.2019
- Took customer orders at the counter or drive-thru, accurately recording preferences and special requests.
- Prepared and assembled food items according to company standards and customer specifications, ensuring quality and consistency.
- Operated kitchen equipment safely and efficiently, following proper procedures for cooking, frying, and grilling food items.
- Maintained cleanliness and sanitation of kitchen surfaces, utensils, and equipment, adhering to food safety regulations.
- Managed cash transactions and operated POS systems, processing payments accurately and efficiently.
- Restocked inventory and replenished supplies as needed, ensuring availability of ingredients and packaging materials.
- Assisted with food packaging and order delivery, ensuring orders were complete and presented attractively to customers.
- Worked collaboratively with team members to achieve operational goals and provide excellent customer service.
Education
Certificate II in Security Operations (CPP20218) -
Tactical Training Australia
Tranmere, SA2021
High School Diploma -
Nuriootpa High School
Nuriootpa, SA2017
Skills
- Team management
- Ability to work under pressure
- Conflict resolution, negotiation and de-escalation
- Time management and planning
- Efficient prioritisation of tasks
- Resilience and flexibility
- Critical thinking and resourcefulness
- Ability to handle multiple tasks simultaneously
- Proactive and motivated
- Willingness to take on additional responsibilities
- Openness to learning new skills
- Critical thinking
Certifications/Licenses
- License to operate a forklift (TLILIC0003)
- First Aid and CPR (HLTAID003)
- SA Security License
- Cert II in Security Operations (CPP20218)
- RSA
- SA Drivers License
Timeline
Patrol Officer - Supervisor
Southern Cross Protection
07.2021 - Current
Console Operator/Covid Marshal
OTR
03.2020 - 07.2021
Assistant Manager
Hungry Jacks
09.2017 - 07.2019
Certificate II in Security Operations (CPP20218) -
Tactical Training Australia
High School Diploma -
Nuriootpa High School
Similar Profiles
David MedhurstDavid Medhurst
Director - Advisory Member at Southern Cross ProtectionDirector - Advisory Member at Southern Cross Protection
Saboor BalochSaboor Baloch
Security Officer at Southern Cross ProtectionSecurity Officer at Southern Cross Protection
Hider HadiHider Hadi
Security Guard at Southern Cross Protection - CasualSecurity Guard at Southern Cross Protection - Casual
Muneeb AfzalMuneeb Afzal
Static Guard and Patrol Guard at Southern Cross PROTECTIONStatic Guard and Patrol Guard at Southern Cross PROTECTION
Steven RichardsonSteven Richardson
Security Officer/Patrol Officer/Supervisor at Sunstates SecuritySecurity Officer/Patrol Officer/Supervisor at Sunstates Security