Jackson Thamballa
Summary
Dynamic professional with superb management skills and a strong background in customer service at Sykes India. Proven ability to enhance customer experiences and resolve inquiries efficiently. Skilled in IT support and program coordination, consistently delivering tailored solutions that drive satisfaction and foster long-term relationships. Committed to continuous improvement and team development.
Overview
8
8
years of professional experience
Work History
Independent Contractor
JJ Innovations
08.2018 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Trained new team members to apply best coding best practices and proper use of development tools.
- Developed effective improvement plans in alignment with goals and specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Followed company policies and procedures during shift.
Customer Service Representative
Sykes India
04.2017 - 10.2017
- Responded to customer requests for products, services, and company information.
- Educated customers about Clients offers, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved customer inquiries and complaints quickly.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Master of Technology - Enterprise System And Business Analytics
Federation University Australia
VIC04-2021
Graduate Certificate - International Business Management
Edinburgh Napier University
Singapore 12-2017
Bachelors of Technology - Information Technology
Malla Reddy Engineering College
Hyderabad India05-2016
Skills
- Superb management skills
- Social media marketing
- IT support
- Program coordination
Languages
English
Telugu
Timeline
Independent Contractor
JJ Innovations
08.2018 - Current
Customer Service Representative
Sykes India
04.2017 - 10.2017
Master of Technology - Enterprise System And Business Analytics
Federation University Australia
Graduate Certificate - International Business Management
Edinburgh Napier University
Bachelors of Technology - Information Technology
Malla Reddy Engineering College