Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jackson White

Thornton

Summary

Professional trade account manager with strong focus on team collaboration and achieving results. Skilled in relationship management, sales strategy, and market analysis. Adaptable, reliable, and effective in dynamic environments, ensuring client satisfaction and business growth. Known for strategic thinking, strong communication, and problem-solving abilities.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

16
16
years of professional experience

Work History

Trade Account Manager

Saddingtons Buildig Supplies
04.2024 - Current
  • Facilitated successful negotiations between suppliers and customers, ensuring mutually beneficial terms for all parties involved.
  • Consistently met or exceeded quarterly sales targets by skillfully managing a diverse portfolio of trade accounts across multiple industries.
  • Increased overall sales revenue with a focus on customer satisfaction and retention strategies.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Oversaw cost-effective management of allocated support for specified accounts.
  • Secured new business opportunities through diligent research, prospecting, and networking.
  • Currently managing 65 accounts from Project/Volume Builders through to Renovators.

Trade Account Manager

Hudson Trade Centre Mitre10
04.2021 - 04.2024
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Oversaw cost-effective management of allocated support for specified accounts.
  • Collaborated closely with sales team members to ensure seamless handoff of new accounts, fostering long-term success for both clients and the organization.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Managed accounts to retain existing relationships and grow share of business.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed approximately 65 accounts ranging from Volume Builders down to Custom Small-Medium Builders
  • Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
  • Gathered cost and material data for accurate and up-to-date information on material and labor costs.
  • Prepared material orders to complete projects on time and within budget.

Internal Sales Representative

Glass Outlet
03.2020 - 04.2021
  • Negotiated pricing structures with clients within established guidelines, securing profitable contracts while maintaining competitive market positioning.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Presented professional image consistent with company's brand values.
  • Utilized CRM software to track client interactions, resulting in better organization and enhanced customer relationship management.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.
  • Teamed with partners to close deals for sales development.
  • Attended monthly sales meetings and quarterly sales trainings.

Assistant Manager

Armidale Building Supplies
06.2016 - 03.2020
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Met customer service goals and exceeded customer expectations.
  • Operated cash register to record transactions accurately and efficiently.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Answered product questions using knowledge of sales and store promotions.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Ensured timely resolution of any discrepancies encountered during daily financial audits.
  • Developed strong relationships with suppliers, negotiating favorable prices and terms to lower material costs.
  • Identified areas for cost saving to help increase profitability and lower client costs.
  • Maintained an extensive database of unit costs, enabling quick reference during the estimation process for increased efficiency.

Cabinet Maker

Timberline Australia
03.2014 - 08.2016
  • Installed hardware such as drawer pulls, hinges, and handles.
  • Measured and cut materials to specified dimensions to achieve precise fit.
  • Sanded and finished surfaces to create smooth, polished appearance.
  • Blueprint design understanding
  • Constructed custom cabinets for residential and commercial spaces using varied hand and power tools.

Salesperson

Armidale Building Supplies
04.2011 - 06.2014
  • Implemented ongoing feedback loops between the sales department and senior leadership in order to facilitate organizational growth opportunities based on real-time results from front-line employees.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.
  • Developed and implemented sales strategies to increase profits.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Cashier

Woolworths
01.2009 - 04.2011
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

High School Diploma -

Armidale High School
Armidale
08.2013

Skills

  • Relationship management
  • Data interpretation
  • Account retention
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Verbal and written communication
  • Decision-making
  • Detail-oriented
  • Business development and planning
  • Product knowledge
  • Cost estimation
  • Material takeoffs
  • Estimate preparation
  • Task prioritization

Timeline

Trade Account Manager

Saddingtons Buildig Supplies
04.2024 - Current

Trade Account Manager

Hudson Trade Centre Mitre10
04.2021 - 04.2024

Internal Sales Representative

Glass Outlet
03.2020 - 04.2021

Assistant Manager

Armidale Building Supplies
06.2016 - 03.2020

Cabinet Maker

Timberline Australia
03.2014 - 08.2016

Salesperson

Armidale Building Supplies
04.2011 - 06.2014

Cashier

Woolworths
01.2009 - 04.2011

High School Diploma -

Armidale High School

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Jackson White