Jackson Young
Bentleigh East
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Seeking to maintain a part-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Volunteer
Salvos Stores Cheltenham
04.2024 - 06.2024
- Assisted in sorting and organizing donated items
- Provided excellent customer service and helped customers with inquiries
- Supported the store in maintaining a clean and organized environment
- Operated POS cash register for sales transactions, ensuring accurate handling of cash and credit card payments.
Website Developer and Maintenance
Relaxed 1 Therapy Massage Centre
10.2023 - Current
- Created and launched the company website
- Set up and managed social media accounts
- Ongoing website maintenance and updates
- Managed social media content and advertising.
Bar and Gaming Attendant / POS Cash Register and Gaming Floor Attendant Cashier
Bentleigh RSL
10.2019 - 01.2021
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area
- Contributed to increased revenue by effectively managing slot machines and ensuring optimal performance
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility
- Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons
- Delivered excellent customer service by addressing player inquiries and resolving issues in a timely manner
- Supported efficient operational processes by accurately tracking inventory levels of gaming supplies and materials
- Operated POS cash register for bar and gaming transactions, ensuring accurate handling of cash and credit card payments.
Website Maintenance
OneStepProperty
02.2018 - 01.2019
- Applied requested website changes & updates, property listing uploads & updates
- Assisted with website maintenance, development, and maintenance of in-house software
- Enhanced website usability by implementing responsive design and user-friendly navigation
- Managed updates and maintenance tasks, ensuring a consistently high-performing website
- Conducted thorough quality assurance testing to identify any issues prior to launch
- Provided exceptional customer service through timely response to inquiries received via email or phone calls related to the website.
Shelf Stocker and Customer Assistant
Woolworths
11.2016 - 01.2018
- Improved product availability by efficiently stocking shelves and maintaining proper inventory levels
- Enhanced customer satisfaction by promptly assisting with inquiries and locating products
- Maintained a clean and organized store environment for optimal shopping experience
- Assisted in reducing shrinkage through vigilant monitoring of inventory and reporting discrepancies
- Provided excellent customer service, addressing concerns and facilitating positive interactions on the sales floor
- Responded quickly to spills or mishaps, maintaining a safe shopping environment for customers and staff alike.
Delivery Driver
Guardian Pharmacy
01.2013 - 12.2016
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools
- Maintained strong relationships with clients through proactive communication and personalized service
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Skills
- Strong Work Ethic
- Excellent Customer Service
- Motivated Team Player
- Punctual and Reliable
- Excellent Communication Abilities
- Honest
Certification
Full Australian Driver's Licence
References
To be provided upon request.
Volunteer Experience
- Nixon House Hostel
- St Patrick's Primary School
- City Wide Bayside Council
- Brotherhood of St Lawrence Urban Camp
- The Salvation Army
Timeline
Volunteer
Salvos Stores Cheltenham
04.2024 - 06.2024
Website Developer and Maintenance
Relaxed 1 Therapy Massage Centre
10.2023 - Current
Bar and Gaming Attendant / POS Cash Register and Gaming Floor Attendant Cashier
Bentleigh RSL
10.2019 - 01.2021
Website Maintenance
OneStepProperty
02.2018 - 01.2019
Shelf Stocker and Customer Assistant
Woolworths
11.2016 - 01.2018
Delivery Driver
Guardian Pharmacy
01.2013 - 12.2016
Full Australian Driver's Licence
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