Summary
Overview
Work History
Education
Skills
Certification
Personal Attributes
Capabilities
Timeline
Receptionist

Jacky Freeman McKenzie

Burdell,QLD

Summary

Proven leader in operational efficiency and team collaboration, with a track record of enhancing customer relationships and streamlining processes. Skilled in POS systems operations and excellent communication, consistently achieving results through innovative business planning and problem-solving aptitude. Successfully expanded clientele and improved stock management, demonstrating a results-driven approach with a focus on achievements. Communicates goals and objectives to team members for optimal outcomes.

Overview

39
39
years of professional experience

Work History

Spare Parts Manager

Forks 4 U
05.2018 - 12.2023
  • Collaborated with service department to provide timely and accurate parts fulfillment.
  • Streamlined the spare parts ordering process for improved efficiency and timely acquisition.
  • Provided timely, insightful and accurate reports to upper management.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Identified and communicated to our customer needs.
  • Liaised with suppliers for all stock requirements and all pricing for sales team for daily quotations for the mining companies.

Office Administrator

Ede Shade Solutions
02.2015 - 04.2018
  • Interacted with customers by phone, email, or in-person to provide information.
  • Coordinated communication, recordkeeping, and other administrative functions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Reconciled account files and produced monthly reports.
  • Monitored and oversaw general cleaning of office in line with company cleanliness standards.

Owner

Express Dog Grooming
02.2014 - 01.2015
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.


Partner

Bob Freeman Motors
07.2004 - 11.2012
  • Managed day-to-day business operations.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Proficiency in Wages, PAYG, Superannuation & BAS.

Workshop Manager

Rising Sun Honda
02.2001 - 05.2004
  • Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
  • Maintained workshop activities in line with budget requirements.
  • Purchased and oversaw inventory of supplies, tools and equipment.
  • Managed and led a team of technicians for optimal productivity and job satisfaction.
  • Streamlined workflow processes by identifying bottlenecks and implementing strategic solutions for faster turnaround times.
  • Handled customers crash damaged motorcycle with insurance assessor for the fastest outcome for them.

Spare Parts Manager

Rising Sun Honda
01.1990 - 02.2001
  • Developed strong relationships with suppliers, resulting in better pricing and faster delivery times for essential parts.
  • Coordinated with other departments to ensure smooth integration of new equipment into the inventory system, preventing any delays in usage due to lack of available parts.
  • Reduced lead time on urgent orders by maintaining accurate stock levels and negotiating expedited shipping agreements with vendors.
  • Trained staff members on proper procedures for handling delicate or expensive components, minimising breakages and losses during storage or transport.
  • Collaborated closely with maintenance teams to identify frequently needed parts, ensuring adequate stock levels at all times.
  • Ordered parts for customers, repair shops, and service departments for all equipment.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Supervised and trained staff on product knowledge and customer service.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Office Assistant

Rising Sun Honda
03.1987 - 01.1990
  • Maintained and updated office records, both digital and physical.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Kept office supplies well organised and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Parts Assistant

Rising Sun Honda
12.1984 - 03.1987
  • Improved communication between departments by creating an inter-departmental request system for specific part orders.
  • Supported sales team by providing detailed information on available parts and accessories, helping them close deals more effectively.
  • Increased efficiency in the parts department by maintaining accurate inventory records and implementing effective organization strategies.
  • Maintained a clean and organized work environment, contributing to increased safety and efficiency within the parts department.

Education

High School Diploma -

Pimlico State High School
04.2001 -

Skills

Customer Relationship Management

Certification

FIRST AID - HLTAID011 HLTAID010

CPR - HLTAID009

BLUE CARD - 2453394/1

Personal Attributes

Compassionate, Understanding, Honest, Reliable, Positive Attitude, Highly Organised, Adapts to Change.

Capabilities

Business Owner - Staff Management & Communications. All aspects of Business and Accounting

Retail Management - Responsibility of Co Workers. Liaising with Suppliers and Customer Support.

Timeline

Spare Parts Manager

Forks 4 U
05.2018 - 12.2023

Office Administrator

Ede Shade Solutions
02.2015 - 04.2018

Owner

Express Dog Grooming
02.2014 - 01.2015

Partner

Bob Freeman Motors
07.2004 - 11.2012

High School Diploma -

Pimlico State High School
04.2001 -

Workshop Manager

Rising Sun Honda
02.2001 - 05.2004

Spare Parts Manager

Rising Sun Honda
01.1990 - 02.2001

Office Assistant

Rising Sun Honda
03.1987 - 01.1990

Parts Assistant

Rising Sun Honda
12.1984 - 03.1987

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Jacky Freeman McKenzie