Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
References
Generic

Jaclyn Cotterell

Highgate Hill,Australia

Summary

Dynamic leader and innovative problem solver with a proven track record at Willow House and other esteemed organizations. Enhanced client independence and team productivity through effective leadership and strong communication. Expertise in disability rights, achieving significant improvements in client care and support. Renowned for reliability and exceptional crisis management skills.

Overview

18
18
years of professional experience

Work History

Disability Support Worker

Willow House
Brisbane, Qld
12.2022 - Current
  • Encouraged independence by teaching skills needed for everyday life.
  • Administered medication according to doctor's orders and monitored side effects.
  • Managed challenging behaviors through positive reinforcement techniques.
  • Implemented alternative communication methods effectively.
  • Assisted clients with activities of daily living such as eating, dressing, and grooming.
  • Provided emotional support to individuals with physical or mental disabilities.
  • Monitored client progress and reported any changes in behavior or health conditions to supervisor.
  • Encouraged positive behaviors while discouraging negative behaviors using reinforcement strategies.
  • Provided crisis intervention services when needed including de-escalation techniques.

Retail Sales Manager

Link Vision Charity
Brisbane, Qld
01.2019 - 11.2022
  • Oversaw operations at large charity store
  • Developed strategies to increase sales and profitability.
  • Created weekly and monthly reports on store performance and sales objectives.
  • Managed staffing schedules, interviewed potential employees, and provided training for new hires.
  • Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
  • Monitored employee performance and provided feedback to improve productivity.

Disability Support

Mamre
Brisbane, Qld
06.2017 - 01.2020
  • Provided high-level care support emphasizing behavioral management
  • Developed strong relationships with patients and families by providing compassionate care and support during times of need.
  • Assisted clients in accessing community resources, including medical care, housing, education, employment and other supportive services.
  • Maintained accurate records of the client's goals, objectives, and intervention strategies used.
  • Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.

Outside School Hours Care Supervisor

West End P&C, St Peters Primary School- CentraCare
West End, Qld
01.2007 - 01.2014
  • Create engaging programs tailored for school-aged children
  • Monitored student behavior and implemented measures to promote safety
  • Observed children's performance, behavior, social development, and physical health.
  • Processed invoices for payment using accounting software applications.

Education

Diploma - Child Youth Family Intervention

TAFE
01.2017

Certificate 3 - Children's Services

TAFE Queensland
QLD
01-2009

Skills

  • Innovative Problem Solving
  • Effective Leadership
  • Effective Patience Management
  • Consistent Reliability
  • Strong Verbal and Nonverbal Communication
  • Familiarity with Disability Rights

Affiliations

  • Music
  • Ethical clothing
  • sewing
  • craft
  • gardening

Timeline

Disability Support Worker

Willow House
12.2022 - Current

Retail Sales Manager

Link Vision Charity
01.2019 - 11.2022

Disability Support

Mamre
06.2017 - 01.2020

Outside School Hours Care Supervisor

West End P&C, St Peters Primary School- CentraCare
01.2007 - 01.2014

Diploma - Child Youth Family Intervention

TAFE

Certificate 3 - Children's Services

TAFE Queensland

References

References available upon request.

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Jaclyn Cotterell