- Road Trips with my family
- Photography
- DIY and Home Improvement
- Stand-up Paddleboarding (SUP)
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- I like working with my hands and fixing things
- I participate in low-impact exercises to strengthen core muscles
JACLYN HENDERSON
Bargo,NSW
Summary
Proven in enhancing customer satisfaction and streamlining photo editing processes at MCJ Photography, I excel in client communication and problem-solving. Leveraging skills from diverse roles, I've consistently boosted client relations and satisfaction, achieving a high rate of repeat business through exceptional service and tailored solutions.
Overview
13
13
years of professional experience
Work History
Customer Service /Photographer
MCJ Photography - Part Time
09.2014 - Current
- Digitally edited approx 200 photos a day to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Developed strong relationships with clients through clear communication and professionalism.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Built and maintained strong relationships with clients, resulting in high rate of repeat business.
- Maintained photography equipment, ensuring gear was in optimal condition for all shoots.
- Conducted market research to stay ahead of photography trends, integrating new styles into shoots to keep offerings fresh.
- Generated cost-effective solutions for client's photography needs.
- Trained new photographers in use of camera equipment and editing software.
Customer Service Officer/Office Administrative Assistant
Onsite Industrial Service
05.2017 - 01.2024
- Resolved customer inquiries and concerns promptly, enhancing overall satisfaction.
- Assisted a large volume of customers daily, maintaining a positive attitude and focus on their needs.
- Kept up-to-date product knowledge to provide accurate information and recommendations.
- Adapted to diverse customer needs, offering personalized solutions.
- Built strong relationships with customers, fostering loyalty and repeat business.
- Managed email correspondence and handled incoming and outgoing mail efficiently.
- Supported coworkers and staff with various daily tasks.
- Responded to customer inquiries promptly and accommodated special requests.
- Performed data entry and maintained customer database accuracy.
- Assisted in preparing site-specific documents.
Customer Service Officer/Sales Assistant
CNH Australia
01.2012 - 06.2014
- Release picking orders based on priority dates.
- Data entry - cycle count to inventory management system ( eparts)
- Answered customer inquiries regarding ETA and stock availability.
- Coordinated with freight companies to schedule deliveries.
- Processed customer credits.
- Performed data entry - stock maintenance, location changes.
- Customer order invoicing.
- Responded to customer requests for products and services.
- Maintained strong relationships with internal and external customers by efficiently addressing inquiries and concerns.
Education
Higher School Certificate -
Picton High School
Picton 10-2009
Skills
- Customer Service
- Problem-solving
- Data Entry
- Time Management
- Photo editing
- Client relations
- Organization skills
- Inventory control
- Administration
- Photo editing
- First Aid
Accomplishments
In addition to my experience in customer service, I have spent the last 10 years growing my part-time photography business. Through a commitment to exceptional customer care and an unwavering attention to detail, I have cultivated a loyal client base of over 50 repeat customers who return year after year. My ability to understand and connect with clients, ensuring their special moments are captured in the best possible way, has been key to building long-term relationships and earning their trust. This experience has honed my skills in client management, problem-solving, and maintaining high standards under pressure, all of which I am eager to bring to this customer service administration role."
Interests
Systems & Programs
- MS office Suites
- Office 365
- Power Point
- Square Space
- Square Invoicing
- Photoshop
- light room
- Bridge
- In house Systems
- Eftpos
Timeline
Customer Service Officer/Office Administrative Assistant
Onsite Industrial Service
05.2017 - 01.2024
Customer Service /Photographer
MCJ Photography - Part Time
09.2014 - Current
Customer Service Officer/Sales Assistant
CNH Australia
01.2012 - 06.2014
Higher School Certificate -
Picton High School
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