JACLYN RODRIGUES
Perth,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Retail Outlet Manager
Coach
04.2024 - Current
- Enhanced customer satisfaction by providing exceptional service, addressing inquiries, and resolving issues promptly.
- Achieved sales targets consistently by motivating staff members to excel in their roles and provide outstanding customer experiences.
- Evaluated employee performance regularly, providing constructive feedback and setting clear expectations for improvement when necessary.
- Optimized staffing schedules based on projected business needs to ensure adequate coverage without exceeding labor costs.
- Boosted sales performance by implementing effective merchandising strategies and optimizing store layout.
- Increased average transaction value through strategic upselling and cross-selling techniques.
- Streamlined store operations with efficient inventory management, ordering processes, and stock control measures.
- Continually sought opportunities for store improvement by staying informed of market trends, competitor activities, and customer feedback.
- Built a strong team culture of collaboration and mutual support through regular communication meetings and team-building activities.
- Leveraged social media platforms to engage with customers, share promotions, and showcase new products effectively.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Retail Manager / Trainer
Yd Australia
11.2022 - 03.2024
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Mentored team members to enhance professional development and accountability in the workplace
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Exhibited excellent people skills during interaction with employees and customers
- Proved successful working within tight deadlines and a fast-paced environment
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
- Assisted in recruiting, hiring, and training of team members
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Implemented daily operating procedures to keep the store clean, adequately stocked, and well-organized
- Interacted well with customers to build connections and nurture relationships.
- Collaborated with cross-functional teams to develop innovative approaches to training content delivery, ensuring optimal engagement from all participants.
- Planned and executed engaging retail training sessions and other store-based educational events.
- Enhanced retail staff performance by conducting comprehensive training sessions on product knowledge and sales techniques.
Retail Outlet Manager
Yd Australia
04.2022 - 11.2022
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Mentored team members to enhance professional development and accountability in the workplace
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Exhibited excellent people skills during interaction with employees and customers
- Proved successful working within tight deadlines and a fast-paced environment
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
- Assisted in recruiting, hiring, and training of team members
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Implemented daily operating procedures to keep the store clean, adequately stocked, and well-organized
- Interacted well with customers to build connections and nurture relationships.
Retail Assistant Manager
Yd Australia
05.2021 - 04.2022
- Oversee the progression of student's learning development
- Handled customer service by dealing with complaints, organizing stock, and answering customer questions
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards
- Partnered with store and district management to capitalize on new retail business opportunities
- Exhibited excellent people skills during interaction with employees and customers.
Retail Sales Assistant
H&M Hennes & Mauritz
09.2019 - 10.2020
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Utilized upselling techniques to promote additional products and increase sales
- Balanced and organized the cash register by handling cash, counting change, and storing coupons
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Australia Post Retail Worker
Success Post Office
09.2014 - 05.2020
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Utilized upselling techniques to promote additional products and increase sales
- Balanced and organized the cash register by handling cash, counting change, and storing coupons
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Kumon Assistant
Kumon Learning Center
02.2011 - 11.2015
- Oversee the progression of student's learning development
- Handled customer service by dealing with complaints, organizing stock, and answering customer questions
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards
- Partnered with store and district management to capitalize on new retail business opportunities
- Exhibited excellent people skills during interaction with employees and customers.
Education
Mass Communication -
Curtin University
Perth, WALeeming Senior High School
Leeming, WASkills
- Staff Training and Development
- Delegation and Supervision
- Creativity and Innovation
- Store operations
- Operations Management
- Goal Setting and Achievement
References
- Elijah Boulton, Store Manager, George Jensen, 0499996599 (Past manager at YD)
- Yaz Mubarakai, Member of the Legislative Assembly of WA, 0421344771
Timeline
Retail Outlet Manager
Coach
04.2024 - Current
Retail Manager / Trainer
Yd Australia
11.2022 - 03.2024
Retail Outlet Manager
Yd Australia
04.2022 - 11.2022
Retail Assistant Manager
Yd Australia
05.2021 - 04.2022
Retail Sales Assistant
H&M Hennes & Mauritz
09.2019 - 10.2020
Australia Post Retail Worker
Success Post Office
09.2014 - 05.2020
Kumon Assistant
Kumon Learning Center
02.2011 - 11.2015
Mass Communication -
Curtin University
Leeming Senior High School
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