Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaclyn Stead

Wilton,NSW

Summary

Dynamic and results-driven professional with a proven track record across different roles, excelling in customer service and quality control. Leveraged strong work ethic and teamwork skills to enhance operational efficiency and client satisfaction. Achieved significant repeat business by prioritizing quality assurance and safety standards, along with maintaining professional communication.

Overview

20
20
years of professional experience

Work History

Owner Operator of Cleaning Business

Self Employed
11.2022 - Current
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Assisted clients in preparing homes for special events or guests through comprehensive cleaning services tailored to their needs.
  • Collaborated with team members on large-scale cleaning projects, completing tasks quickly and effectively.
  • Contributed to a healthy work environment by adhering to safety protocols when handling hazardous materials or equipment.
  • Gained repeat business through exceptional performance and building strong relationships with satisfied customers over time.
  • Provided excellent communication with clients regarding scheduling changes or specific service requirements based on individual preferences or property conditions.
  • Demonstrated flexibility in adapting to unique client requests while maintaining professional standards throughout each job assignment.
  • Managed day-to-day business operations.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.

Commercial and Residential Cleaner

Infinity Cleaning Coal Coast
11.2021 - 11.2022
  • Demonstrated flexibility in adapting to unique client requests while maintaining professional standards throughout each job assignment.
  • Received positive feedback from clients due to the timely completion of scheduled cleanings without compromising quality standards.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Enhanced client satisfaction by providing thorough commercial and residential cleaning services.
  • Managed inventory of cleaning supplies, ensuring adequate stock for all assigned tasks without overspending on materials.
  • Upheld company reputation through exceptional customer service and consistent delivery of high-quality results.
  • Collaborated with team members on large-scale cleaning projects, completing tasks quickly and effectively.

Food and Beverage Attendant

The Beaches Hotel
01.2020 - 04.2022
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
  • Provided attentive service and proactively assessed guest needs.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Maintain responsible service of alcohol to comply with NSW laws and enhance guest experience

Senior Beauty Therapist

Ella Rouge
01.2015 - 06.2016
  • Maintained a loyal clientele base by consistently delivering high-quality beauty treatments and exceptional customer service.
  • Created a welcoming environment for clients by maintaining a clean, organised, and visually appealing treatment room.
  • Provided expert guidance on at-home skincare routines using specific products that catered to each client''s unique needs.
  • Offered tailored aftercare advice, promoting long-lasting results for clients'' skin health and wellbeing.
  • Conducted thorough client consultations to assess individual needs and develop customised treatment plans.
  • Continuously expanded knowledge of industry trends and innovations through ongoing professional development opportunities.
  • Kept work areas, tools, and equipment clean and properly disinfected to minimize infection transfer and maintain a clean shared environment, complying with WHS.
  • processed payments and rebooking in scheduling system.
  • perform range of services to guests, including IPL laser hair reduction, skin needling, peels, massage, waxing.

General Manager

Berowra Village Tavern
08.2012 - 07.2013
  • Managed a diverse team of professionals, fostering a positive work environment.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
  • Implemented strategies, increasing revenue, and effectively targeting new markets.
  • Ensured compliance with state liquor laws by monitoring alcohol service and providing ongoing staff education on responsible beverage serving practices.
  • Launched successful promotions driving increased sales and customer engagement.

Beauty Therapist

Ella Bache
01.2010 - 08.2010
  • Maintained a clean and hygienic work environment, adhering to strict health and safety guidelines for client safety.
  • Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
  • Kept work areas, tools, and equipment clean and properly disinfected to minimise transfer of infectious bacteria and maintain health and safety standards
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
  • Managed appointment scheduling efficiently, optimising the use of available time slots while minimising wait times for clients.
  • Educated clients on care processes and advised on further care and products.
  • Retained a loyal clientele base through personalised follow-up communications and consistent delivery of exceptional services.

Bar Supervisor

The Surf Club Mooloolaba
07.2007 - 01.2009
  • Closed out cash register and prepared cashier report at close of business.
  • Created effective employee break schedules maintaining coverage at peak times and minimising staff shortages.
  • Enhanced customer satisfaction by implementing efficient bar operations and service standards.
  • Completed bar opening and closing procedures.
  • Maintained a clean and organised bar environment to enhance customer experience and streamline service delivery.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Monitored stock levels consistently to ensure adequate supplies during peak times without excessive overstocking.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.

Food and Beverage Attendant

Ryan's Hotel
01.2004 - 12.2007
  • Maintained clean and organised environment to comply with hygiene and health regulations.
  • Greeted guests to provide friendly and welcoming experience.
  • Maintained responsible service of alcohol for safe and enjoyable guest experience.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
  • Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
  • Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
  • Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
  • Established rapport with customers by providing friendly and attentive service.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.

Education

Generic Underground Induction -

Mines Rescue
Russell Vale
04.2024

Responsible Service of Alcohol -

Department of Liquor And Gaming

Laser/IPL Safety Training Course - Laser/ ILP Safety

Bravura Education
Sydney, NSW
2019

Beauty Theapy

Ella Bache College of Skin And Beauty Therapy
North Sydney
12.2009

High School Certificate

Bulli High School
Bulli, NSW
12.2002

Skills

  • Teamwork and Collaboration
  • Quality Assurance
  • Customer Service Management
  • Inventory Management
  • Payroll Processing
  • Invoicing and collections
  • Maintaining health and safety standards
  • Reliability and punctuality
  • Strong Work Ethic
  • Initiative and Self-Motivation

Timeline

Owner Operator of Cleaning Business

Self Employed
11.2022 - Current

Commercial and Residential Cleaner

Infinity Cleaning Coal Coast
11.2021 - 11.2022

Food and Beverage Attendant

The Beaches Hotel
01.2020 - 04.2022

Senior Beauty Therapist

Ella Rouge
01.2015 - 06.2016

General Manager

Berowra Village Tavern
08.2012 - 07.2013

Beauty Therapist

Ella Bache
01.2010 - 08.2010

Bar Supervisor

The Surf Club Mooloolaba
07.2007 - 01.2009

Food and Beverage Attendant

Ryan's Hotel
01.2004 - 12.2007

Generic Underground Induction -

Mines Rescue

Responsible Service of Alcohol -

Department of Liquor And Gaming

Laser/IPL Safety Training Course - Laser/ ILP Safety

Bravura Education

Beauty Theapy

Ella Bache College of Skin And Beauty Therapy

High School Certificate

Bulli High School

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Jaclyn Stead