Jacob Allen
Denistone East,NSW
Summary
Customer-oriented leader with experience as a functions leader, receptionist, cellarman, bartender, gaming attendant and manager in the hospitality and retail industry. Excellent interpersonal communication skills with focus on customer satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Soccer Referee
North West Sydney Football Referees Association
2017.04 - 2023.08
- Stayed current with rule changes, interpretations, and points of emphasis by attending annual referee clinics and workshops to maintain certification.
- Elevated overall match experience for players, coaches, and spectators by fostering a fair and respectful playing environment focused on sportsmanship and enjoyment of the game.
- Officiated at sporting events, games, and competitions to maintain standards of play and verify observed game rules.
Store Team Member
Williams-Sonoma, Pottery Barn Kids, Pottery Barn, West Elm
2020.01 - 2022.02
- Enhanced store efficiency through diligent inventory management and accurate stock replenishment.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
Assistant Department Manager
Woolworths
2021.09 - 2022.06
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
- Ensured high quality products were constantly available for customers in a fast-paced environment
Relief Bar Supervisor/Floor Manager
Ryde Eastwood Leagues Club
2022.07 - 2024.03
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to laws regarding alcoholic beverage services and customer regulations.
- Participated in ongoing professional development opportunities, staying current on industry trends and best practices to drive continuous improvement within the establishment.
- Maximised customer service by training staff, overseeing operations, and resolving issues.
Education
High School Diploma -
Marist Brothers College,
Eastwood, NSW12.2022
Skills
- Responsible Service of Alcohol
- Responsible Conduct of Gaming
- First-Aid (CPR, Emergency Life Support)
- TAB operator
- Keno operator
- Working with Children's Check
- Electric Pallet Jack License
- Electric Walkie-Stacker License
Certification
- Beer Knowledge
- Wine Knowledge
- Barista Basics
Timeline
Relief Bar Supervisor/Floor Manager
Ryde Eastwood Leagues Club
2022.07 - 2024.03
Assistant Department Manager
Woolworths
2021.09 - 2022.06
Store Team Member
Williams-Sonoma, Pottery Barn Kids, Pottery Barn, West Elm
2020.01 - 2022.02
Soccer Referee
North West Sydney Football Referees Association
2017.04 - 2023.08
High School Diploma -
Marist Brothers College,
- Beer Knowledge
- Wine Knowledge
- Barista Basics
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