JACOB ARDAYFIO
Edmondson Park,NSW
Summary
Professional Experience and Certifications:
With extensive professional experience as an IT Support Technician, I currently hold a CompTIA A+ certification and am actively pursuing the CompTIA Network+ certification. My expertise lies in organizational development through staff training, and I excel in team environments, dedicated to achieving organizational goals and fostering motivation among team members.
Technical Skills and Proficiencies:
My proficiencies encompass software installations for Microsoft and Apple, hard drive wiping, computer repairs and upgrades, hardware installation, and desktop unlocking. My background involves installing, maintaining, and repairing systems and components, ensuring equipment safety and performance through meticulous inspections and corrections.
I aim to contribute to organizational development and staff training in the Information Technology Networking (ICT) sector. I am committed to continuous learning and staying abreast of industry trends to drive organizational success.
Strengths and Approach:
Regarded for reliability, professionalism, and hands-on experience in monitoring and servicing systems with robust troubleshooting abilities, I possess strong technical skills, problem-solving abilities, and the capacity to manage projects while collaborating effectively with teams. Employing a results-oriented approach, I leverage analytical thinking and creativity to deliver impactful solutions in fast-paced environments.
Additional Experience:
Additionally, I bring extensive experience in technology-related roles, proficient in software development, system administration, and technical support, with adept problem-solving skills and a focus on optimizing performance. Furthermore, I am capable of managing projects and collaborating effectively with teams, with a dedication to providing every customer with a positive and memorable experience.
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
1st IT Support Technician
AUSTRALASIAN P.C DISTRIBUTIONS
SYDNEY, NSW
01.2018 - 07.2024
- SOE Deployment, HDD wiping, Testing
- PC's, mobiles, tablets, Logistics: Order preparation, Stock inspection, Registration of new Laptops, Stock, RF scanning of items, Packing and Receiving
- Deployment of New Printers and other Technology Installation of Hardware, Printer and peripherals Windows 10 Imaging, Building PCs, and Imaging Laptop with SCCM Laptop, Desktops Troubleshooting and Repair Hard Drive Wiping both Microsoft & Apple BIOS Upgrades and Configurations Registrations, Picking & Packing Query and Report on Stocks Stock Level Reporting Onsite wipe and projects Test Re-deployed Assets
- Configure Routers and Switches Testing Phones (iOS & Android)
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Assisted in the development of disaster recovery plans for critical IT infrastructure components.
- Utilized hand tools to properly splice cables.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Kept records of parts and equipment used in projects to update inventory.
- Communicated with distributors to acquire necessary equipment for projects.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Used register system to ring up customer purchases, process payments, and issue receipts.
Help Desk & IT Support
DATAMAKER Pty Ltd
, NSW
01.2016 - 01.2017
- Imaging, deployment and relocation of desktops, laptops, monitors and other end-user computing devices
- Physical handling of all IT-related equipment for installation, connection, deployment, relocation and disposal will be required
- Follow processes to document, build and configure devices Perform troubleshooting and resolution of issues both during the build process and post-deployment under the instruction of the team lead.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed inventory and supplies to ensure materials were available when needed.
Direction of Communication
OASIS MONEY TRANSFER FINANCIAL SERVICES.
, NSW
01.2015 - 01.2016
- Trained Agents & Communicated with Stakeholders on behalf of the Company.
- Maintained an active presence on social media platforms by creating posts that engaged followers.
- Coordinated media interviews and appearances for company executives.
- Created content for press releases, newsletters, speeches, and other media materials.
- Oversaw the production of promotional materials such as brochures and flyers.
- Conducted research to identify key messages that resonated with target audiences.
- Managed relationships with external partners including public relations agencies, vendors, and media outlets.
- Negotiated contracts with external vendors providing services related to communications efforts.
- Tracked analytics data from various sources in order to gauge success of campaigns.
- Verified personnel credentials and monitored training for regulatory compliance.
Production Direction
JAABALINK COMMUNICATIONS LTD.
, NSW
01.2014 - 01.2015
- Provide quality communication services to individuals, government agencies, NGOs, disadvantaged communities & development partners
- Audio/Video Documentaries, PR, MC & Advertising services, social campaigns, advocacy, media training, language translation, seminar facilitation; corporate branding; media monitoring workshop and conference.
- Performed unit testing on code changes before deployment in the production environment.
- Coordinated initial production, development and prototyping of products.
- Troubleshoot any issues encountered during the production stages.
- Provided daily direction, guidance, and support to production floor personnel.
- Developed strategies for minimizing waste production and ensuring efficient resource utilization.
- Provided technical direction for filming, lighting, audio recording, editing, and other production-related tasks.
- Worked closely with other departments such as production and engineering to ensure product quality specifications were met.
- Identified potential risks associated with specific tasks within the production engineering environment.
- Deployed new versions of applications into production environments following established change control procedures.
Technical Support Engineer
COX PURTELL STAFFING SERVICES
, NSW
01.2013 - 01.2014
- Resolve complex technical problems for partners and clients
- Build expertise in technical support field
- Address daily technical issues with software and platform for customers
- Debug JavaScript code and improve custom code.
- Configured, maintained, and monitored computer systems for optimal performance.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Monitored ticketing system queues for incoming requests from customers.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Analyzed system logs for potential problems or errors related to system performance or security threats.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Asked customers targeted questions to diagnose problems and provided timely solutions.
- Configured and installed hardware and software solutions to meet organizational needs.
- Facilitated root cause analysis for technical problems and implemented corrective actions.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Oversaw daily performance of computer systems.
Help Desk | IT Support
CENTRIX SOLUTIONS
, NSW
01.2013 - 01.2013
- Reporting to the IT Support Manager Providing critical end-user IT support (Level 1 and Level 2 support) to the organization's staff members
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked with cross-functional teams to achieve goals.
- Act as the first point of contact for IT incidents and service requests arising from daily operations
- Troubleshoot and problem-resolve software and hardware issues, including PCs, Mobile Device Management, a range of Office Applications, general hardware and some infrastructure and applications support
- BAU/Operational tasks with some project involvement such as automation and network connectivity.
Education
CompTIA A+ Certificate -
01.2023
Digital Transformation + Mini-MBA Program Certificate, Int. business Management Institute -
01.2023
Degree of Mass Communications, Buckinghamshire New University -
01.2012
Diploma of Telecom Engineering, Milcom Training -
01.2000
CompTIA Network+ Certificate (Currently studying) -
CompTIA Security + Certificate (Currently studying) -
Skills
- Operating Manual / Electronic Pallet Jacks
- Sap App Development
- Corel Draw
- Video Editing (Adobe Premier, Final Cut Pro, Cubage, iMovie, Ulnae)
- Windows And Mac OS
- MS Office (Word, Excel, PowerPoint, Access, Publisher)
- Sound Editing (Adobe Cool Edit Pro, Linux and Mobile OS
- Hardware and Network Troubleshooting
- Install and Configuration Across Devices
- Follow OH&S Procedures
- Understand Workplace Safety
- Project Development
- Research and Report Writing
- Information Technology Networking
- System Troubleshooting
- Operations Monitoring
- Quality Control
- Software configuration
- System Installation
- Customer Service
- Team Training
- Installation and Repair
- Hardware Installation
- Raw Materials Processing
- Operation Monitoring
- Network Administration
- Troubleshooting
Troubleshooting abilities
Remote Support
Technical Support
Troubleshooting skills
Repair skills
System Maintenance
User Training
Security Protocols
Data Recovery
Network configuration
Software Updates
Backup Management
Application support
Operating systems
Training abilities
Technical support background
Information Protection
Technical Troubleshooting
Issue Troubleshooting
Windows 10
LAN/WAN
Hardware upgrades
Microsoft Office Specialist (MOS) Expert
DHCP/DNS Ethernet and Firewall proficient
Windows XP/Vista
Help Desk Support
Troubleshooting Network Issues
Languages
English
Full Professional
Certification
- First Aid Certification
- Microsoft Office Specialist (MOS) Certification
- Google IT Support Professional Certificate
- CompTIA Certification
Timeline
1st IT Support Technician
AUSTRALASIAN P.C DISTRIBUTIONS
01.2018 - 07.2024
Help Desk & IT Support
DATAMAKER Pty Ltd
01.2016 - 01.2017
Direction of Communication
OASIS MONEY TRANSFER FINANCIAL SERVICES.
01.2015 - 01.2016
Production Direction
JAABALINK COMMUNICATIONS LTD.
01.2014 - 01.2015
Technical Support Engineer
COX PURTELL STAFFING SERVICES
01.2013 - 01.2014
Help Desk | IT Support
CENTRIX SOLUTIONS
01.2013 - 01.2013
CompTIA A+ Certificate -
Digital Transformation + Mini-MBA Program Certificate, Int. business Management Institute -
Degree of Mass Communications, Buckinghamshire New University -
Diploma of Telecom Engineering, Milcom Training -
CompTIA Network+ Certificate (Currently studying) -
CompTIA Security + Certificate (Currently studying) -
Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteImportant To Me
Team Building / Company RetreatsPersonal development programsWork from home optionFlexible work hoursSimilar Profiles
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