Jacob Ardayfio
EDMONDSON PARK,AU
Summary
Dynamic IT Field Support Technician with a proven track record at Australasian P.C Distributions, excelling in SOE deployment and troubleshooting. Recognized for optimizing hardware installations and enhancing user satisfaction through exceptional customer service. Adept at disaster recovery planning, ensuring system reliability while fostering strong team collaboration.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
LEGACIES PICKER & PACKER
MY MUSCLE CHEF Pty Ltd
1 Norrie St, Yennora NSW 2161, New South Wales
10.2024 - 02.2025
- Picked products from designated locations using various tools, and transferred them to appropriate areas for further processing.
- Printed accurate labels and applied them to boxes, crates, and containers before shipment.
- I completed the shipping paperwork, attached appropriate labels, and scanned the barcodes for tracking.
- Demonstrated excellent teamwork skills with staff members involved in production and transport.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Followed safety guidelines when operating equipment.
- Packed orders securely for shipment, ensuring accuracy and quality.
- Pulled and packed products using various tools and equipment to meet order goals.
- Read orders to obtain item numbers, and locate merchandise in bins or on shelves.
- Placed products on conveyors for final wrapping and shipment.
IT FIELD SUPPORT TECHNICIAN
AUSTRALASIAN P.C DISTRIBUTIONS
Sydney, NSW
01.2018 - 07.2024
- Deploy and configure IT hardware, ensuring efficient system performance
- Troubleshoot and resolve technical issues, enhancing user satisfaction
- Maintain equipment records and managed inventory for project efficiency
- Assist in disaster recovery planning, and safeguarding IT infrastructure
- Support remote users, ensuring seamless VPN connectivity
- Optimized SOE deployment processes, enhancing efficiency in HDD wiping and testing
- Streamlined hardware installations, reducing downtime and improving overall system performance
- Implemented robust disaster recovery plans for critical IT infrastructure, minimizing potential disruptions
- Consistently met project deadlines while maintaining high-quality standards
- Developed creative solutions for complex technical issues, improving system reliability
- Introduced new troubleshooting techniques, resulting in faster problem resolution times
- Meticulously maintained accurate records of repairs, calibrations, and tests, ensuring data integrity
- Conducted thorough equipment inspections, preventing potential malfunctions
- Optimized SOE deployment processes, significantly improving efficiency in HDD wiping and testing PCs, mobiles, and tablets
- Consistently met project deadlines while maintaining high-quality standards
- Developed creative solutions for complex technical issues, boosting system reliability
- Introduced new troubleshooting techniques, accelerating problem resolution times
- Provided seamless VPN connectivity support for remote users, enhancing productivity
- Efficiently managed inventory and equipment records, improving project efficiency
- Pioneered SOE deployment optimization, drastically improving HDD wiping and testing efficiency
- Developed novel troubleshooting techniques, accelerating issue resolution
- Deployment of New Printers and other Technology Installation of Hardware, Printer and peripherals, Windows Imaging, Building PCs and Imaging laptops with SCCM, laptops, desktop troubleshooting and Repair Hard
- Drive Wiping both Microsoft & Apple BIOS Upgrades and Configurations Registrations, Onsite wipe and test Re-deployed Assets
- Orders preparation, Stock inspection, Registration of new Laptops in Stock, RF scanning of items in the warehouse, Packing and Receiving
- Deployment of New items in the Printers and Other Technology
HELP DESK & IT SUPPORT
DATAMAKER Pty Ltd
NSW
01.2016 - 01.2017
- Installed and configured computing devices, ensuring seamless user transitions
- Resolved technical issues, enhancing user satisfaction and productivity
- Managed IT inventory, ensuring the availability of essential materials
- Documented and configured devices, maintaining process accuracy
- Provided exceptional customer service, improving user experience
- Optimized IT infrastructure by deploying and configuring end-user devices, enhancing system efficiency and user productivity across the organization
- Streamlined device deployment processes, reducing setup time and improving overall IT service delivery to meet critical business needs
- Provided top-tier customer service, resolving complex IT issues promptly and ensuring minimal disruption to daily operations
- Maintained meticulous inventory records, guaranteeing timely availability of IT supplies and equipment for seamless project execution
- Developed and implemented new troubleshooting techniques, significantly reducing resolution times for common IT problems
- Optimized IT infrastructure by deploying end-user devices, boosting system efficiency
- Streamlined deployment processes, cutting setup time and enhancing service delivery
PRODUCTION DIRECTION
JAABALINK COMMUNICATIONS LTD
NSW
01.2014 - 01.2015
- Led diverse media projects, ensuring high-quality output and client satisfaction
- Implemented efficient production strategies, reducing waste and optimizing resources
- Directed technical aspects of filming and editing, enhancing production quality
- Collaborated with cross-functional teams to meet product specifications and standards
- Spearheaded production direction, orchestrating audio/video documentaries and diverse communication services
- Pioneered efficient resource utilisation strategies
- Directed production floor personnel, ensuring quality specifications were met
- Implemented strategic waste reduction measures, enhancing operational efficiency
- Fostered cross-departmental collaboration, aligning production and engineering efforts to meet product quality benchmarks
- Facilitated seamless project execution
- Conducted thorough risk assessments within the production engineering environment, proactively identifying and mitigating potential challenges
- Meticulously oversaw technical aspects of production, including filming, lighting, and audio recording
- Ensured precision in editing and post-production processes
- Pioneered cutting-edge media production techniques, elevating project quality and client satisfaction while optimising resource allocation
TECHNICAL SUPPORT ENGINEER
COX PURTELL STAFFING SERVICES
NSW
01.2013 - 01.2014
- Resolved complex technical issues, enhancing client satisfaction and system reliability
- Provided expert technical support, addressing daily software and platform challenges
- Debugged JavaScript code, improving custom solutions and reducing error rates
- Configured and maintained systems, ensuring optimal performance and uptime
- Facilitated root cause analysis, implementing solutions to prevent recurring issues
- Resolved complex technical issues for partners and clients, enhancing system performance and reliability
- Developed expertise in troubleshooting and problem-solving
- Streamlined debugging processes for JavaScript code, improving custom code efficiency
- Implemented effective solutions to address daily technical challenges
- Conducted in-depth analysis of system logs, identifying potential issues and implementing proactive solutions to enhance system reliability and performance
- Developed and implemented innovative troubleshooting techniques, significantly enhancing system reliability and client satisfaction across diverse platforms
HELP DESK | IT SUPPORT
CENTRIX SOLUTIONS
NSW
01.2012 - 11.2012
- Delivered critical IT support, resolving 100+ incidents monthly, and enhancing system reliability
- Collaborated with teams to streamline processes, leading to measurable efficiency improvements
- Guided colleagues, fostering a supportive and collaborative work environment
- Troubleshoot software and hardware issues, ensuring minimal downtime and operational continuity
- Delivered critical end-user IT support, troubleshooting hardware and software issues
- Enhanced system efficiency and minimized downtime through proactive problem-solving
- Fostered strong relationships with cross-functional teams, providing guidance and support to colleagues
- Cultivated a collaborative environment to achieve organizational goals
- Acted as the first point of contact for IT incidents, swiftly resolving issues to maintain operational continuity
- Implemented automation projects to streamline processes
- Provided exceptional customer service, addressing inquiries with patience and expertise
- Consistently received positive feedback for attentive and solution-oriented approach
- Managed diverse IT tasks including PC maintenance, mobile device management, and infrastructure support
- Ensured meticulous attention to detail in all operational activities
- Resolved 100+ monthly IT incidents, enhancing system reliability
- Implemented automation projects to streamline processes, resulting in measurable efficiency gains
Education
MBA - COMMUNICATION SKILLS, DIGITAL TRANSFORMATION
International Business Management Institute
Berlin, Germany03.2025
COMPTIA A+ CERTIFICATE -
Learning People
Brisbane City, QLD, Australia03.2025
CERTIFICATE IV - TELECOMMUNICATIONS AND NETWORK
Milcom Communications
Clayton, VIC, Australia03.2025
DEGREE - MASS COMMUNICATIONS
Buckingham Shire New University
High Wycombe, UK03.2025
COMPTIA NETWORK+ CERTIFICATE -
Learning People
03.2025
COMPTIA SECURITY + CERTIFICATE -
Learning People
03.2025
Skills
- SOE Deployment
- HDD wiping
- Windows Imaging
- SCCM
- Troubleshooting
- BIOS
- Router Configuration
- Switch Testing
- Disaster Recovery
- Cable Splicing
- Inventory Management
- VPN
- Customer Service
- Social Media
- Content Creation
- Analytics
- Audio/Video Production
- JavaScript Debugging
- Network Administration
- Hardware installation
- Software Configuration
- Data Recovery
- Backup management
- LAN/WAN
- DHCP/DNS
- Firewall
- Network troubleshooting
- Wireless networking
- Remote support
- Technical support
- Communication skills
Certification
- First Aid Certification
- Microsoft Office Specialist (MOS) Certification
- Google IT Support Professional Certificate
- CompTIA Certification
Timeline
LEGACIES PICKER & PACKER
MY MUSCLE CHEF Pty Ltd
10.2024 - 02.2025
IT FIELD SUPPORT TECHNICIAN
AUSTRALASIAN P.C DISTRIBUTIONS
01.2018 - 07.2024
HELP DESK & IT SUPPORT
DATAMAKER Pty Ltd
01.2016 - 01.2017
PRODUCTION DIRECTION
JAABALINK COMMUNICATIONS LTD
01.2014 - 01.2015
TECHNICAL SUPPORT ENGINEER
COX PURTELL STAFFING SERVICES
01.2013 - 01.2014
HELP DESK | IT SUPPORT
CENTRIX SOLUTIONS
01.2012 - 11.2012
MBA - COMMUNICATION SKILLS, DIGITAL TRANSFORMATION
International Business Management Institute
COMPTIA A+ CERTIFICATE -
Learning People
CERTIFICATE IV - TELECOMMUNICATIONS AND NETWORK
Milcom Communications
DEGREE - MASS COMMUNICATIONS
Buckingham Shire New University
COMPTIA NETWORK+ CERTIFICATE -
Learning People
COMPTIA SECURITY + CERTIFICATE -
Learning People
Languages
English, Native