Jacob Barrett
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Operates with extensive knowledge of spirits, beer and wine, and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager
Slip Inn At El Loco
04.2021 - Current
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assisted in recruiting, hiring and training of team members.
- Developed systems and procedures to improve operational quality and team efficiency.
Bartender
Four In Hand
08.2020 - 04.2021
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Upheld strict regulations for safe alcohol service and food safety.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Served high customer volumes during special events, nights, and weekends.
Audio Visual Technician, Supervisor
Palace Cinemas
10.2017 - 10.2020
- Programmed and operated audio-visual equipment to support seamless live events.
- Monitored and adjusted sound and lighting levels to optimize live event performance.
- Solicited customer feedback to identify and improve on areas of weakness.
- Achieved results by working with staff to meet established targets.
- Set up projectors, laptops and microphones for live presentations.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Bartender & Food Runner
Vine & Tap
01.2020 - 04.2020
- Followed strict recipes and drink measurements to minimize product used.
- Kept bar presentable and well-stocked to meet customer needs.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Correctly followed-up and assisted kitchen in presentation and running of food.
Education
High School Diploma -
Newington College
Stanmore, NSW10.2018
Skills
- Facilitating Change
- Employee Supervision
- Business Development
- Revenue Generation
- Cost Analysis and Savings
- Operations Management
- Process Development and Streamlining
- Hiring and Onboarding
- Liquor, Beer and Wine Knowledge
- Health Code Compliance
- Cocktail List Development
- Bar Operations Management
Certification
- First Aid Certificate
- RSA
- RCG
- AML/CTF Certificate
- Certified Barista
- Safe Service of Food Certificate
Timeline
Assistant Operations Manager
Slip Inn At El Loco
04.2021 - Current
Bartender
Four In Hand
08.2020 - 04.2021
Bartender & Food Runner
Vine & Tap
01.2020 - 04.2020
Audio Visual Technician, Supervisor
Palace Cinemas
10.2017 - 10.2020
High School Diploma -
Newington College
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