Jacob Carbone
Stirling,WA
Summary
Dynamic professional who enhances member satisfaction and streamlining operations. Excelled in roles requiring exceptional communication and effective decision-making. Demonstrated ability to boost team performance and address customer needs with patience and composure. Skilled in complaint handling and maintaining high standards of service.
Experienced with member interactions and service delivery. Utilizes strong communication skills and problem-solving abilities to address member concerns effectively. Track record of building positive relationships and maintaining high satisfaction levels.
Overview
1
1
year of professional experience
1
1
Certification
Work History
MEMBER EXPERIENCE LEAD
REVO FITNESS
11.2024 - Current
- Built strong relationships with members through clear communication, empathy, and active listening skills.
- Collaborated with team members to achieve shared goals and improve overall member experience.
- Enhanced member satisfaction by promptly addressing concerns and providing personalized solutions.
- Maintained detailed records of member interactions, ensuring accurate follow-up and timely resolution of issues.
- Maintained clean and orderly environments by mopping floors, emptying trash cans, restocking sanitisation and wiping down surfaces.
RETAIL SALES ASSOCIATE
NIKE
09.2023 - 01.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
COACH
OKO SOCCER ACADEMY
06.2024 - 01.2025
- Managed practice schedules, ensuring efficient use of time and resources for optimal results.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Assisted parents with their complaints and issues.
Education
Bachelor Of Commerce - Business Law
THE UNIVERSITY OF WESTERN AUSTRALIA
CRAWLEY02-2028
Graduate Certificate -
ARANMORE CATHOLIC COLLEGE
LEEDERVILLE10-2021
Skills
- Effective decision making
- Patience and composure
- Exceptional communication
- Complaint handling
- Banking
- Customer service
- Product sales
- Account management
Certification
- Current RSA Certificate
- Certificate II Business
- Current First Aid Certification
Languages
Italian
Native or Bilingual
English
Native or Bilingual
Timeline
MEMBER EXPERIENCE LEAD
REVO FITNESS
11.2024 - Current
COACH
OKO SOCCER ACADEMY
06.2024 - 01.2025
RETAIL SALES ASSOCIATE
NIKE
09.2023 - 01.2024
- Current RSA Certificate
- Certificate II Business
- Current First Aid Certification
Bachelor Of Commerce - Business Law
THE UNIVERSITY OF WESTERN AUSTRALIA
Graduate Certificate -
ARANMORE CATHOLIC COLLEGE
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