Jacob Chen
Eastwood
Summary
A personable and astute student with effective time management and collaboration skills developed from sporting and volunteer engagements. Understanding of general employability skills and the importance of ensuring that customers are treated well. I hope to further develop these skills in this new position and also acquire new ones.
Overview
3
3
years of professional experience
Work History
Cashier
Master Hot Pot Malatang
09.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Casual Backroom Stocker
Chinese Grocery
01.2023 - 03.2023
- Addressed customer inquiries about product availability, locating items in the backroom when necessary for their satisfaction.
- Provided support during promotional events by setting up displays according to planograms and visual merchandising guidelines.
- Improved warehouse space utilization by effectively organizing merchandise storage areas.
- Supported smooth store operations by promptly stocking shelves during peak hours.
Waiter
RASHAYS
12.2020 - 03.2021
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
Interior Archiecture - Environment
University of New South Wales
Sydney, NSW01-2028
Skills
- ● Effective Communication Skills: Articulate communicator with appreciation for the different communication styles required when working with other team members or with customers Fluent in speaking Mandarin
- ● Honest and Reliable: Strong morals and ethics ensure honesty, reliability and ability to undertake tasks responsibly developed through various community service
- ● Flexible: Understanding of the need to remain flexible to support last-minute demands and changes Comfortable in changing environments and situations, ensuring ability to remain flexible and adaptable at all times
Languages
English
Native or Bilingual
Chinese
Full Professional
Timeline
Cashier
Master Hot Pot Malatang
09.2023 - 01.2024
Casual Backroom Stocker
Chinese Grocery
01.2023 - 03.2023
Waiter
RASHAYS
12.2020 - 03.2021
Interior Archiecture - Environment
University of New South Wales
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