Jacob Clough-Fidler
Altona North,VIC
Summary
Dynamic and dedicated professional with lifeguard certification and a strong background in customer service as a lifeguard at my local outdoor pool. Proven ability to ensure safety and enhance guest experiences through effective communication and leadership. Skilled in First Aid and CPR, consistently maintaining a clean environment and proactively addressing potential risks. Rather flexible with availability for shifts due to being a University student and living in the area (able to work weekdays as well as weekends).
Overview
1
1
year of professional experience
Work History
Lifeguard
Belgravia Leisure
11.2024 - 02.2025
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
- Attentively monitored swimmers to identify distress.
- Ensured timely opening and closing of the pool area, adhering to established schedules and procedures.
- Participated in ongoing training sessions, staying up-to-date on best practices in lifeguarding and aquatic safety.
- Identified potential risks in the pool area, proactively taking action to prevent accidents or injuries.
- Provided exceptional customer service, addressing patron concerns and inquiries promptly and professionally.
Hospitality Worker
Pyramid Hill Bakery Cafe
03.2024 - 06.2024
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Trained new staff members on proper customer service and hospitality policies.
Education
Diploma of Music - Music
SAE University College
South Melbourne, VIC09-2025
High School Diploma -
Boort Secondary School
Boort, VIC10-2024
Skills
- Strong communicator
- Lifeguard certified
- First-Aid and CPR certified
- Effective problem-solver
Timeline
Lifeguard
Belgravia Leisure
11.2024 - 02.2025
Hospitality Worker
Pyramid Hill Bakery Cafe
03.2024 - 06.2024
Diploma of Music - Music
SAE University College
High School Diploma -
Boort Secondary School
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