Jacob Cox
Toowoomba,QLD
Summary
Results-driven Operations Manager with expertise in project management, process improvement, and team leadership. Focused on enhancing operational efficiency and ensuring customer satisfaction.
Overview
10
10
years of professional experience
Work History
Operations Manager
Downs Designer Homes Construction Pty Ltd
Toowoomba, QLD
06.2020 - 08.2025
- Managed daily operations and coordinated project timelines effectively.
- Oversaw team performance and ensured adherence to safety protocols.
- Implemented process improvements to enhance operational efficiency.
- Developed and maintained positive relationships with subcontractors and suppliers.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Developed and implemented operational procedures to ensure quality standards are met.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for construction.
Contract Administrator/Project Manager
Hutchinson Builders
Toowoomba, QLD
12.2015 - 07.2020
- Coordinated project schedules and timelines to ensure timely completion.
- Managed subcontractors and vendors for quality and compliance standards.
- Oversaw budget management and resource allocation for projects.
- Facilitated communication between stakeholders and project teams effectively.
- Completed projects on time and within allocated budget.
- Planned, organized and managed crews and subcontractors through expert communication and handling of work orders and purchase orders.
- Coordinated with architects, engineers, surveyors, inspectors, and other specialists throughout the duration of the project.
- Monitored the progress of construction projects ensuring quality control standards were met.
- Analyzed cost estimates to determine if they are within budget constraints.
- Maintained detailed records of all costs associated with each project.
- Maintained daily communication with subcontractors and inspectors to drive forward progress of project.
- Developed and implemented project plans, budgets, and schedules.
- Estimated construction costs accurately, achieving consistent business profits.
- Interpreted specifications and plans and relayed information to team of workers.
- Organized and participated in monthly on-site meetings with clientele and subcontractors.
- Organized subcontractors to ensure timely completion of projects.
- Ensured compliance with local building codes and safety regulations.
- Negotiated contracts with vendors, suppliers, contractors, and other stakeholders.
- Investigated any site issues that could affect the success of the project.
- Managed contract closeout process, resolving all issues prior to release of final payment.
- Monitored contract performance to ensure that deadlines were met by both the client and contractor.
- Attended meetings between clients and contractors to provide support during negotiations.
Education
Associate Degree of Construction - Construction Management
University of Southern Queensland
Toowoomba, QLD10-2023
Skills
- Project management
- Budget management
- Quality assurance
- Contract negotiation
- Customer relationship management
- Stakeholder communication
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Interpersonal communication
Timeline
Operations Manager
Downs Designer Homes Construction Pty Ltd
06.2020 - 08.2025
Contract Administrator/Project Manager
Hutchinson Builders
12.2015 - 07.2020
Associate Degree of Construction - Construction Management
University of Southern Queensland