Yacoub AbuDahou
NARRE WARREN,VIC
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director
South East Couriers
NARRE WARREN, VIC
01.2018 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Supervised budgets and timelines by carefully reviewing project scope and providing support to managing director.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Evaluated suppliers to maintain cost controls and improve operations.
Sub-Contractor
Greenlight Couriers
Rowville, VIC
10.2018 - 05.2023
- Managed accounting activities by documenting expenditures and purchases and generating receipts.
- Maintained and updated required materials needed for assigned jobs to sustain inventory.
- Obtained necessary permits required to complete the job.
- Tracked attendance and submitted work logs every day.
- Observed all residential and commercial building codes and obtained permits when necessary.
Administrative Manager
South East Rental
NARRE WARREN, VIC
09.2019 - 02.2021
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Delivered performance reviews, recommending additional training or advancements.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Sub-Contractor
Golden Messenger
Melbourne, VIC
06.2017 - 09.2018
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed and maintained courteous and effective working relationships.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Properly documented all specimens received using app provided.
- Communicated with dispatch and customers for accurate delivery information.
- Tracked delivery status and updated customers for expected delivery time.
- Escalated issues to supervisor for immediate remediation.
- Followed safety procedures and regulations to protect packages and vehicles.
- Delivered packages to customer doorsteps and business offices.
- Managed delivery route for optimal use of time and fuel.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Customer Service Representative
Seven Spices Restaurant
Endeavour Hills, VIC
05.2016 - 07.2017
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Produced food and drink products adhering to company quality and quantity standards.
- Maintained clean and attractive product displays to entice customer purchases.
- Promoted new products and price changes by creating and updating signage.
- Monitored food temperatures to comply with safety regulations.
Cleaner Supervisor
Safe And Fast Cleaning
Dandenong, VIC
01.2015 - 12.2016
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Adhered to safety protocols by enforcing proper equipment usage.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Addressed customer feedback and complaints to maximize satisfaction.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Organized and used industrial cleaning products following strict safety procedures.
- Confirmed all cleaning tools and equipment were stored properly after use.
Supervisor
Rozzi's Restaurant
Chadstone, VIC
04.2011 - 12.2014
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Store Assistant
Delicacince
Endeavour Hills, VIC
06.2010 - 12.2011
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Remained calm and composed in tense situations involving angry or upset customers.
- Greeted customers entering store and offered assistance with requirements.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
Education
Diploma Of Information Technology And Software Dev - I.T And Software Development
Holmes Institute
Melbourne, VICBachelor of International Business Economics - Business
Victoria University
Melbourne, VIC07.2013
Diploma of Information Technology Networking - Computer Networking And Telecommunications
Box Hill Tafe
Box Hill, VIC01.2010
Skills
- Company Guidelines
- Organizational Development
- Budget Management
- Scene Continuity
- Financial Reporting
- Issue Resolution
- Crisis Management
- Rules and Regulations
- Cast and Crew Supervision
- Verbal and Written Communication
- People Management
Certification
- Certificate food safety and Supervisor
- Hold Working with Children Check
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Manager
South East Rental
09.2019 - 02.2021
Sub-Contractor
Greenlight Couriers
10.2018 - 05.2023
Director
South East Couriers
01.2018 - Current
Sub-Contractor
Golden Messenger
06.2017 - 09.2018
Customer Service Representative
Seven Spices Restaurant
05.2016 - 07.2017
Cleaner Supervisor
Safe And Fast Cleaning
01.2015 - 12.2016
Supervisor
Rozzi's Restaurant
04.2011 - 12.2014
Store Assistant
Delicacince
06.2010 - 12.2011
Diploma Of Information Technology And Software Dev - I.T And Software Development
Holmes Institute
Bachelor of International Business Economics - Business
Victoria University
Diploma of Information Technology Networking - Computer Networking And Telecommunications
Box Hill Tafe
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