Jacob Dolan
Sanctuary Point
Summary
Accomplished Correctional Officer and School Learning Support Officer with a proven track record in managing high-risk situations and enhancing safety protocols. Excelled in conflict resolution and emergency response, significantly reducing contraband instances. Demonstrated exceptional mental health awareness and relationship management, contributing to substantial workflow improvements. Skilled in first aid and policy enforcement, committed to excellence in all professional endeavors.
Overview
13
13
years of professional experience
Work History
Correctional Officer
Department Of Corrective Services
08.2015 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
School Learning Support Officer
Department Of Education
01.2013 - 08.2015
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.
- Provided remote assistance to customers using screen sharing tools, ensuring efficient issue resolution.
- Created, prepared, and delivered reports to various departments.
- Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
Shop Fitter
Terry Lamb Group
01.2012 - 01.2013
- Increased project efficiency with thorough planning and accurate measurements.
- Kept up-to-date on industry trends in order to provide cutting-edge design ideas that aligned with clients'' brand identities.
- Optimized retail space usage by designing and implementing custom shelving solutions.
- Developed strong communication skills while liaising with clients, suppliers, and team members to ensure project success.
Education
HSC -
Nowra High School
Nowra, NSWSkills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Mental health awareness
- Policy enforcement
- Observation
- Safety
- Stress tolerance
- Relationship building and management
Timeline
Correctional Officer
Department Of Corrective Services
08.2015 - Current
School Learning Support Officer
Department Of Education
01.2013 - 08.2015
Shop Fitter
Terry Lamb Group
01.2012 - 01.2013
HSC -
Nowra High School
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