Jacob Ferguson
Townsville
Summary
An outgoing university student looking for a casual position with specific interests, skills and knowledge in marketing, retail and branded work. Flexible hard worker ready to learn, work and contribute to team success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Suntel Communications
03.2024 - Current
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
BRAND AMBASSADOR
Brand Influence Group - Optus
07.2023 - Current
- Interacted with customers to gather feedback and promote brand awareness
- Provided excellent customer service during in-store promotions, resolving any issues or complaints quickly and professionally
- Promoted new products and services to potential customers through direct conversations and demonstrations
- Demonstrated superior communication abilities while interacting with customers to promote products and services
- Represented the company's brand at industry events, expos, and trade shows
- Shared feedback and ideas with management to improve sales processes.
CHILDCARE EDUCATOR
ABV Care Calvary
06.2022 - 07.2023
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques
- Established direct lines of communication and rapport with parents, notifying of concerning behavior, admin or health issues
- Provided care and supervision to children aged 5-13 whilst also supervising and managing floor staff
- Completed various cleaning, maintenance and administration duties.
Education
BACHELOR OF SCIENCE - BIOMEDICAL SCIENCE
James Cook University
HIGH SCHOOL DIPLOMA -
Mater Dei Catholic College
Skills
- Positive Role Model
- Organizing and Distributing Materials
- Problem-Solving
- Time Management
- Clear and Direct Communication
- Customer Engagement
- Brand Awareness
Certification
- First Aid Certificate, Coral Sea Training, 2022
- Blue Card (Paid), 2022
City
Townsville
State
QLD
Street
Townsville
Zip
4814
Volunteer Experience
JUNIOR AFL COACH, Curra Swans, Townsville, QLD, 02/01/24, Present, Developed team-building exercises to promote unity and collaboration., Created and implemented new drills to increase team performance., Adapted coaching methods based on individual needs and preferences of clients., Coached individual participants in skills necessary to excel in sport., Observed players during competition and practice to determine need for individual or team improvement.
Timeline
Sales Associate
Suntel Communications
03.2024 - Current
BRAND AMBASSADOR
Brand Influence Group - Optus
07.2023 - Current
CHILDCARE EDUCATOR
ABV Care Calvary
06.2022 - 07.2023
BACHELOR OF SCIENCE - BIOMEDICAL SCIENCE
James Cook University
HIGH SCHOOL DIPLOMA -
Mater Dei Catholic College
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