Jacob Fergusson
Gisborne,VIC
Summary
Dynamic professional with a proven track record at Macedon Ranges Shire Council, excelling in customer service, leadership, chemical handling and water testing. Adept at tailoring instruction to diverse learning styles as a self-employed tutor, while ensuring operational efficiency and safety as a lifeguard. Strong communicator skilled in risk assessment and problem-solving.
Overview
2
2
years of professional experience
Work History
Tutor
Self Employed
Gisborne, VIC
02.2025 - Current
- Provided individualized instruction to students in mathematics topics such as algebra, geometry, and calculus.
- Adapted teaching methods to meet the diverse learning styles of each student.
- Encouraged critical thinking skills to help students develop problem solving strategies.
Duty Manager
Macedon Ranges Shire Council
Gisborne, VIC
12.2024 - Current
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Implemented quality assurance measures in order to maintain high standards of service delivery.
- Responded promptly to any emergency situations that arose during shifts.
- Delegated tasks appropriately amongst team members according to individual skillsets.
- Provided training sessions for new staff members on company policies and procedures.
Lifeguard
Macedon Ranges Shire Council & Hume City Council
Gisborne, VIC
11.2023 - Current
- Communicated regularly with supervisors regarding any issues that arose during shifts.
- Enforced all safety regulations and posted rules for patrons.
- Collaborated closely with team to identify issues and quickest methods for remediation.
Education
7 Pillars of Management
The Success Institute
Management Training02-2025
Aquatic Technical Operator
Lifesaving Victoria
10-2024
Some College (No Degree) - ATAR of 96.40, Strengths - Mathematics And Physics
Salesian College Sunbury
Sunbury, VIC01-2023
Provide First Aid
Lifesaving Victoria
05-2023
Skills
- Communication skills
- Tailored instruction
- Customer service
- Leadership qualities
- First aid and CPR
- Risk assessment
- Operational efficiency
Timeline
Tutor
Self Employed
02.2025 - Current
Duty Manager
Macedon Ranges Shire Council
12.2024 - Current
Lifeguard
Macedon Ranges Shire Council & Hume City Council
11.2023 - Current
7 Pillars of Management
The Success Institute
Aquatic Technical Operator
Lifesaving Victoria
Some College (No Degree) - ATAR of 96.40, Strengths - Mathematics And Physics
Salesian College Sunbury
Provide First Aid
Lifesaving Victoria
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