George Jacob
Gobbagombalin
Summary
Detail-oriented and highly organized professional with over 20 years of experience spanning Customer Service, Office Administration, Payroll, Accounting, Logistics, and Supply Chain Management. Adept at optimizing operations, resolving conflicts, and driving efficiency, I am seeking a role where I can leverage my analytical skills, operational expertise, and proven track record to contribute to organizational success.
Overview
26
26
years of professional experience
Work History
Site Administrator - Payroll
RWM (Teys Wagga Wagga)
01.2024 - 10.2025
- Processed end-to-end payroll for 450 employees on a weekly basis by accurately entering daily timesheet data, ensuring 100% accuracy and adherence to payroll deadlines.
- Assisted onsite personnel with payroll inquiries, leave applications, absenteeism tracking, and return-to-work procedures.
- Maintained and updated employee records in payroll systems, including onboarding of new hires, terminations, level changes, and salary revisions.
- Liaised with client-side HR and Payroll departments to obtain timely approvals for salary disbursements and payroll finalization.
- Addressed employee payroll queries promptly while ensuring strict confidentiality of sensitive payroll data.
- Managed document handling tasks such as filing, scanning, and uploading of essential records, including medical certificates, vehicle/housing reports, and candidate documentation.
- Collaborated with HR and Finance teams to investigate and resolve payroll discrepancies, ensuring smooth and accurate payroll operations.
- Coordinated logistics for new personnel arrivals, including induction, site access, transport arrangements, and accommodation setup.
Accounts Administrator
Harvey Norman
10.2021 - 10.2023
- Maintained and updated financial records with accuracy, ensuring compliance with internal policies and accounting standards.
- Processed supplier invoices and credit notes, managing accounts payable with meticulous attention to detail.
- Executed daily banking operations, including reconciliation of store receipts and handling payments in line with financial protocols.
- Communicated effectively with suppliers and Store Managers to ensure timely payments and resolve any invoice or payment-related queries.
- Delivered exceptional, friendly, and professional service to customers, contributing to strong customer relationships and brand loyalty.
- Prepared and finalized month-end financial reports, summarizing key activities and ensuring timely submission to management.
Customer Relationship Manager
Menaka Mills
07.2017 - 05.2021
- Cultivated and managed strong commercial relationships with assigned key accounts, driving customer satisfaction, business growth, and profitability.
- Facilitated seamless collaboration between vendors, suppliers, and the factory through effective communication and cross-functional coordination.
- Reviewed factory loading plans and strategically allocated capacity to maximize production efficiency and ensure 100% On-Time Performance (OTP).
- Handled priority and time-sensitive cases promptly, preventing customer complaints and maintaining high service standards.
- Monitored critical production parameters such as efficiency, downtime, and reject rates, taking corrective action in consultation with relevant stakeholders to maintain smooth production flow.
Customer Service Manager
Dixcy Textiles
04.2015 - 06.2017
- Managed and developed assigned key accounts in alignment with established strategies, ensuring all contractual KPIs and service level agreements were consistently met.
- Coordinated with carriers to track vessel and flight arrivals; proactively informed consignees of any delays and regularly updated and shared the Daily Status Report (DSR).
- Communicated effectively with shippers, consignees, and overseas offices to secure movement approvals and ensure timely cargo handling.
- Liaised with vendors and subcontractors to ensure the smooth and timely execution of consignments, minimizing delays and service disruptions.
- Maintained up-to-date and accurate entries in INTRAC, COMBAS, and other supply chain applications to meet all internal and client KPIs.
- Ensured precise and timely job costing in FOS immediately after the first invoice issuance, with no exceptions.
Customer Service Manager
Panalpina World Transport
11.2009 - 03.2015
- Managed and developed assigned key accounts in alignment with strategic goals, ensuring fulfillment of all contractually stipulated KPIs and service level expectations.
- Followed up with carriers for vessel and flight arrival details; proactively updated consignees regarding any delays and regularly maintained and shared the Daily Status Report (DSR).
- Coordinated with shippers, consignees, and overseas offices to obtain timely approvals for cargo movement and ensure seamless logistics operations.
- Worked closely with vendors and subcontractors to ensure smooth and timely execution of consignments, minimizing disruptions and ensuring on-time delivery.
- Ensured timely and accurate data updates in INTRAC, COMBAS, and other supply chain applications to meet internal and client-specific performance targets.
- Conducted accurate job costing in FOS immediately upon issuance of the first invoice, maintaining 100% compliance with company policy and audit requirements.
Merchandising Manager
Meridian Apparels
04.2004 - 09.2009
- Facilitated technical meetings with Buyers/Buyer Representatives to discuss product specifications, requirements, and technical aspects.
- Generated yearly margin charts for each product, identifying performance trends and creating opportunities for future business growth.
- Dealt with overseas suppliers to secure competitive prices, meeting target product prices and contributing to business profitability.
- Led, motivated, and managed a team of merchandisers and customer service professionals, fostering a collaborative and high-performance work environment.
Assistant Merchandiser
Leela Scottish Lace
01.2000 - 03.2004
- Managed end-to-end merchandising operations, including product development, sampling, and bulk production.
- Coordinated with suppliers, vendors, and buyers to ensure timely procurement of raw materials and trims.
- Maintained strong communication with factories to monitor production schedules, quality control, and shipment deadlines.
- Conducted regular follow-ups on approvals for fabrics, trims, and fit samples.
- Monitored quality standards and conducted inspections to ensure compliance with buyer requirements.
- Managed documentation and logistics for order processing, shipping, and customs clearance.
Education
Bachelor of Commerce (B. Com) -
St. John’s College
Diploma - Export Management
National Institute of Export Management
Diploma - Apparel Manufacturing
National Institute of Retail Management
Diploma - Human Resource Management
Canberra Business and Technology College
Certificate III - Individual Support
Australian Community and Management College
Skills
- Strong verbal and written communication skills to facilitate seamless interaction with team members, stakeholders, and clients
- Proactively contributes to fostering a positive team environment Demonstrates a genuine willingness to support team members and actively contributes to shared goals with boundless energy and unwavering optimism
- Quick learner with the ability to rapidly assimilate new information, technologies, and skills to adapt to evolving work requirements
- Excellent proficiency in utilizing Microsoft Office suite, including Word, Excel, and PowerPoint
- Adept at managing communication and scheduling tasks efficiently using Microsoft Outlook
- Expertise in utilizing MIS (Management Information System) for efficient data management, ERP (Enterprise Resource Planning), ensuring seamless integration of business processes, CRM (Customer Relationship Management) to manage and enhance customer relationships, PLM (Product Lifecycle Management) to streamline processes and enhance product development efficiency
Timeline
Site Administrator - Payroll
RWM (Teys Wagga Wagga)
01.2024 - 10.2025
Accounts Administrator
Harvey Norman
10.2021 - 10.2023
Customer Relationship Manager
Menaka Mills
07.2017 - 05.2021
Customer Service Manager
Dixcy Textiles
04.2015 - 06.2017
Customer Service Manager
Panalpina World Transport
11.2009 - 03.2015
Merchandising Manager
Meridian Apparels
04.2004 - 09.2009
Assistant Merchandiser
Leela Scottish Lace
01.2000 - 03.2004
Diploma - Export Management
National Institute of Export Management
Diploma - Apparel Manufacturing
National Institute of Retail Management
Diploma - Human Resource Management
Canberra Business and Technology College
Certificate III - Individual Support
Australian Community and Management College
Bachelor of Commerce (B. Com) -
St. John’s College