Jacob Grech
Mornington,Australia
Summary
Results-driven Retail Professional with a strong background in customer service and team leadership. Demonstrated ability to drive sales and improve store performance through strategic product recommendations and clear communication. Experienced in inventory control and merchandising, consistently meeting sales targets and upholding operational standards.
Overview
20
20
years of professional experience
Work History
Senior Retailer
Hairhouse
Bayside, VIC
06.2025 - Current
- Delivered high-level customer service, enhancing customer satisfaction and loyalty
- Provided tailored product recommendations, improving customer purchase decisions
- Supported daily store operations, optimizing merchandising and stock control
- Mentored and trained staff on company policies and procedures
Team Leader
Hairhouse
Mornington, VIC
01.2019 - 01.2025
- Supported management in achieving sales targets and optimizing store operations
- Supervised retail staff and supported store performance
- Conducted training on product knowledge and customer service to enhance staff performance
- Ensured presentation and operational standards met company expectations
Team Member
Hairhouse
Mornington, VIC
01.2016 - 01.2019
- Facilitated daily operations in a fast-paced retail environment to enhance customer experience
- Guided customers in retail purchases and provided product recommendations
- Organised merchandising and maintained stock levels for optimal presentation
Team Member
KFC
Pakenham, VIC
01.2006 - 01.2009
- Provided efficient and friendly service in high-volume setting
- Managed POS transactions accurately and efficiently
- Ensured compliance with food safety and hygiene standards
Education
Certificate III in Hospitality -
Complex Training Academy
West Melbourne12-2011
Certificate II in Hospitality -
Arrow Training
Melbourne, VIC07-2011
Certificate II in Retail Operations -
Focus Training Solutions
Glen Waverley, VIC09-2008
Year 10 -
Pakeham Secondary College
Pakenham, VIC12-2007
Skills
- Retail Store Operations
- Sales & Product Knowledge
- Inventory & Stock Control
- Merchandising
- POS operation
- Customer Service Excellence
- Customer service
- Product recommendations
- Team Leadership
- Workplace Health & Safety
- Problem solving
- Effective communication
Accomplishments
Outstanding Individual Sales Performace 2025
Timeline
Senior Retailer
Hairhouse
06.2025 - Current
Team Leader
Hairhouse
01.2019 - 01.2025
Team Member
Hairhouse
01.2016 - 01.2019
Team Member
KFC
01.2006 - 01.2009
Certificate III in Hospitality -
Complex Training Academy
Certificate II in Hospitality -
Arrow Training
Certificate II in Retail Operations -
Focus Training Solutions
Year 10 -
Pakeham Secondary College