Jacob Greiss
Banksia,Australia
Summary
I started my work journey at 15 years old (currently 23 years old) and reaching the highest position available at a KFC franchise (certified RGM, head manager) of Business Degree. A hospitality professional known for maintaining high standards and delivering results. Proven ability to enhance operational efficiency and drive customer satisfaction. Focused on team collaboration and adaptability to meet changing needs. Skilled in staff training, customer service, and financial management.
Offering blend of leadership qualities and keen ability to adapt and learn in dynamic restaurant setting. Brings foundation in team management and operational oversight, ensuring smooth day-to-day functions and customer satisfaction. I am half Japanese and am ready to use and develop organizational and interpersonal skills in a new role. I am arriving to Japan on a working Visa from the 14th of January 2025, and am searching for job opportunities. Hoping to work in the snow at the start of my trip.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Kamran KFC Franchise
06.2023 - Current
- Company Overview: Certified by KFC Head Office (Board of Review) - Restaurant General Manager - Required to manage everything to do with a KFC restaurant
- Performance Management with report analysis (P & L, labour reports, KPI’s, BSC, and dashboard with daily reports)
- Inventory Management - Cross communicating that stock is ordered, rotated and put away correctly
- Recruitment – Reviewing applications, scheduling interviews, taking interviews, processing the onboarding and scheduling start date and training shifts
- Strategic Planning
- Development of team members, shift supervisors and assistant manager skills
- Critical thinking, planning and implementing them to achieve organisational goals
- Shift supervisor and assistant manager tasks included in this role
- Certified by KFC Head Office (Board of Review) - Restaurant General Manager - Required to manage everything to do with a KFC restaurant
Assistant Store/Acting Restaurant Manager
Kamran KFC Franchise
01.2021 - 06.2023
- Company Overview: Fully certified Assistant Restaurant Manager
- Managed time efficiently to complete all tasks within deadlines
- Creating team projects
- Exercised leadership capabilities by successfully motivating and inspiring others
- Identified issues within the business through analysing business reports and provided strategies to resolve/prevent issues
- Gained strong leadership skills by managing projects from start to finish
- Learned and adapted quickly to new technology and software applications
- Creating healthy work culture
- Critical thinking
- Cash Control
- Directing management team to achieve business goals
- Planning and running management/team meetings
- In my 1st year of becoming a certified assistant restaurant store manager we placed in top 10% of KFC stores in our market
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Fully certified Assistant Restaurant Manager
Shift-Supervisor
Kamran KFC Franchise
01.2020 - 01.2021
- Evaluated customer needs and feedback to drive product and service improvements
- Achieved results by working with staff to meet established targets
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures
- Monitored workflow to improve employee time management and increase productivity
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently
- Identify the demand for product and call for how much is required throughout shifts
- Mentored newly hired employees on operating equipment and safety
- Directing employees
- Trained new employees and delegated daily tasks and responsibilities
Food Service and Customer Service Team Member
Kamran KFC Franchise
07.2016 - 01.2021
- Throughout working as a cook, I was able to develop my time management skills to ensure to always finish closing quickly and on time
- All cooking and food safety procedures has been memorised
- I was a highly regarded cook by managers and never had issues
- Was chosen to be lead cooks at KFC games
- Won 2HD cook off competition
- Employee of the month multiple times
- Developed customer service, register, and cash handling skills
Education
Bachelor of Business - Management
La Trobe University
12.2022
SIR40316 Certificate IV - Retail Management
KFC Online Training
05.2022
High School Diploma -
Endeavor Sports High School
Caringbah, NSW09.2018
Skills
- Store Management
- Calendar and Scheduling Software
- High Level of Communications
- Guest/Customer Relations and Service
- Equipment Operation
- Employee Performance Evaluations
- Profit and Loss Reporting
- Increasing Sales
- Training Experience
- Creation of Learning Guidelines
- Strategic Planning
- Multitasking
- Training and Development
- Business Leadership
Certification
- First Aid/CPR/AED Certification - Reviva Australia
Languages
Japanese
Professional Working
Interests
Snow Boarding
Training
Developing Skills
Learning
Electronics
Japan
Timeline
Restaurant General Manager
Kamran KFC Franchise
06.2023 - Current
Assistant Store/Acting Restaurant Manager
Kamran KFC Franchise
01.2021 - 06.2023
Shift-Supervisor
Kamran KFC Franchise
01.2020 - 01.2021
Food Service and Customer Service Team Member
Kamran KFC Franchise
07.2016 - 01.2021
SIR40316 Certificate IV - Retail Management
KFC Online Training
High School Diploma -
Endeavor Sports High School
Bachelor of Business - Management
La Trobe University
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