Jacob Gross
Southport,Australia
Summary
Dynamic and adaptable professional with a strong foundation in administrative procedures, personal care, customer service, and factory/shift work. Adept at enhancing productivity through continuous learning and effective communication with individuals from diverse backgrounds. Known for meticulous attention to detail, patience, and the ability to ask insightful questions to provide exceptional assistance and expand knowledge. Committed to performing duties with accuracy and a holistic perspective, seamlessly adapting to unforeseen circumstances.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Support Worker
United Disability Services
02.2022 - Current
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Maintained clients engagement in social networks and communities for personal health and growth.
- Assisted clients with daily living requirements to maintain self-esteem and general wellness.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Assisted clients in accessing available resources such as housing options, financial/government supports, and healthcare services.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Mentored new support workers by providing guidance, sharing best practices, and modelling effective client-centered care techniques.
- Participated in professional development and training opportunities to enhance clinical skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
Customer Service Operator
Coral Homes
03.2021 - 07.2021
- Direct point of contact for Pre-site phase of customers build
- Various daily administration tasks (covenant applications, raising variations, ordering construction reports, chasing up necessary documents to meet deadlines)
- Answering detailed product and service questions
- Liaising with contractors and clients
- Taking calls, responding to emails
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Documented conversations with customers to track requests, problems and solutions
- Assessed customer account information to determine current issues and potential solutions
- Educated clients on the process of their build to limit questions and help build their informed knowledge
Disability Support Worker
Endeavour Foundation
02.2018 - 12.2020
- Administer Bedside and personal care
- Prepare and maintain records of client progress and services performed, reporting changes in client's condition to manager
- Perform house duties (cooking, cleaning, washing clothes, running errands etc.)
- Transport clients to locations outside the home, such as to physicians' offices or on outing
- Perform healthcare-related tasks, such as monitoring and administering medication
- Opening and closing the centre
- Cash handling and balance of petty cash daily
- Experience in using Microsoft Word, Excel, Outlook and PowerPoint
- Petty cash reimbursements
- Quarterly summary of individual progress notes
- Planning/scheduling of events and trips
- Filing of Vehicle Log Sheets and/or Petty Cash Reimbursements
- Returning clients' (and guardians) questions and concerns regarding their support
Register/Floor
The Reject Shop
02.2015 - 11.2015
- Greeted customers and provided excellent customer service
- Bagged, boxed or gift-wrapped sold merchandise per customer's request
- Operated cash register, collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Helped customers find specific products, answered questions and offered product advice
Waiter/Cleaning
Ayr Chinese Restaurant
02.2014 - 10.2014
- Assisted diners with obtaining food from buffet/serving table as required
- Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
- Placed food trays over food warmers for immediate service
- Cleaned restaurant when closing and/or opening
- Welcomed diners upon their arrival and helped them be seated and comfortable
Education
Family And Community Services
TAFE QLD
QLD03-2024
Cert IV Project Management -
Online E-institute
08.2022
High School Diploma -
Ayr State High School
11.2017
Certificate II - Business
Ayr State High School
01.2017
Certificate II - Tourism
Ayr State High School
01.2017
Skills
- Calm Under Pressure
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- De-escalation Techniques
- Administrative Knowledge
- Service-Oriented
- Critical Thinking
- Emotional Support
- Customer-focused service
- Time Management
Certification
- BSB20115 - Certificate II in Business
- SIT20116 - Certificate II in Tourism
- Current Blue and Yellow Card
- Current First Aid and CPR certificate
- MAYBO Training - up to date
- Diploma of Community Services
References
- Laura Acton, Manager, Endeavour Foundation | l.acton@endeavour.com.au | 0417 776 513
- Donna Darwen, House Site Supervisor, Endeavour Foundation | d.darwen@endeavour.com.au | 0447 587 935
- Shelby Kovacich, Support Worker, Endeavour Foundation | shelby_kovacich@msn.com | 0408 849 696
- Michelle Alexander, Support Worker, United Disability Care | malexander@uniteddisability.com.au | 0413 899 688
Languages
English
Native or Bilingual
Interests
- Avid Reader
- Video Gaming
- I participate in a variety of outdoor recreational activities
- Gardening
- Food Photography
- Mindfulness Practices
- Gym Workouts
Timeline
Support Worker
United Disability Services
02.2022 - Current
Customer Service Operator
Coral Homes
03.2021 - 07.2021
Disability Support Worker
Endeavour Foundation
02.2018 - 12.2020
Register/Floor
The Reject Shop
02.2015 - 11.2015
Waiter/Cleaning
Ayr Chinese Restaurant
02.2014 - 10.2014
Cert IV Project Management -
Online E-institute
High School Diploma -
Ayr State High School
Certificate II - Business
Ayr State High School
Certificate II - Tourism
Ayr State High School
Family And Community Services
TAFE QLD
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