Jacob Khouri
Carlton,NSW
Summary
At L&H TAREN POINT, I excelled as a Store Manager/Sales Assistant, enhancing store operations and customer satisfaction through expert inventory management and outstanding interpersonal skills. My leadership significantly contributed to team development and engagement, driving a culture of excellence and achievement.
Overview
10
10
years of professional experience
Work History
Store Manager/Sales Assistant
L&H TAREN POINT
Taren Point, NSW
01.2015 - Current
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Monitored inventory levels and placed orders to restock shelves.
- Ensured compliance with safety regulations and company policies.
- Updated and maintained store signage and displays.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed daily banking activities such as deposits and withdrawals.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Formed and sustained strategic relationships with clients.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Operated equipment and machinery according to safety guidelines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained updated knowledge through continuing education and advanced training.
- Updated and maintained databases with current information.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Maintained cleanliness of the sales floor area at all times.
- Computed purchases and received and processed cash or credit payment.
- Helped customers find specific products, answered questions, and offered product advice.
- Fostered relationships with customers to expand customer base and retain business.
- Assisted customers in locating products, providing detailed information and recommendations.
- Built and maintained relationships with peers and upper management to drive team success.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Assisted customers with returns, exchanges and refunds.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended, selected and located merchandise based on customer desires.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Used point-of-sale systems to track inventory levels and properly restock shelves.
- Handled returns and exchanges according to company policies.
- Provided excellent customer service to clients in person and over the phone.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Greeted customers to determine wants or needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Described merchandise and explained use, operation and care.
- Answered incoming telephone calls to provide store, products and services information.
- Ensured compliance with company policies and procedures at all times.
- Answered customer inquiries regarding product features, pricing, and availability.
- Answered store and merchandise questions and led customers to wanted items.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Replenished merchandise on shelves as needed throughout the day.
- Bagged or packaged purchases and wrapped gifts.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Processed special orders for out-of-stock items when necessary.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Greeted customers and provided assistance with product selection.
- Accepted and completed cash, check and credit card payments.
- Placed special orders or called other stores to find desired items.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
DE LA SALLE
Marrickville, NSW11-1980
Skills
- Personnel development
- Inventory oversight
- Culture development
- Risk management
- Team development
- Accurate money handling
- Product merchandising
- Employee engagement
- Inventory management
- Cash management
- Operations
- Store opening and closing procedures
- Merchandise planning
- Team motivation
- Supply ordering
- Friendly and positive
- Store merchandising
- Opening and closing procedures
- Inventory control
- Store operations
- Store displays
- Store opening and closing
- Customer relations
- Sales expertise
References
References available upon request.
Timeline
Store Manager/Sales Assistant
L&H TAREN POINT
01.2015 - Current
High School Diploma -
DE LA SALLE
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