Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jacob Khouri

Carlton,NSW

Summary

At L&H TAREN POINT, I excelled as a Store Manager/Sales Assistant, enhancing store operations and customer satisfaction through expert inventory management and outstanding interpersonal skills. My leadership significantly contributed to team development and engagement, driving a culture of excellence and achievement.

Overview

10
10
years of professional experience

Work History

Store Manager/Sales Assistant

L&H TAREN POINT
Taren Point, NSW
01.2015 - Current
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Monitored inventory levels and placed orders to restock shelves.
  • Ensured compliance with safety regulations and company policies.
  • Updated and maintained store signage and displays.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Managed daily banking activities such as deposits and withdrawals.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Resolved customer complaints in a timely manner.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Formed and sustained strategic relationships with clients.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Operated equipment and machinery according to safety guidelines.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Maintained updated knowledge through continuing education and advanced training.
  • Updated and maintained databases with current information.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.
  • Maintained cleanliness of the sales floor area at all times.
  • Computed purchases and received and processed cash or credit payment.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Fostered relationships with customers to expand customer base and retain business.
  • Assisted customers in locating products, providing detailed information and recommendations.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Assisted customers with returns, exchanges and refunds.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Recommended, selected and located merchandise based on customer desires.
  • Used computer system to retrieve customer information, part number inventory and status of purchase orders.
  • Used point-of-sale systems to track inventory levels and properly restock shelves.
  • Handled returns and exchanges according to company policies.
  • Provided excellent customer service to clients in person and over the phone.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Attended staff meetings to discuss new products or changes in store policy or procedure.
  • Greeted customers to determine wants or needs.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Monitored stock levels to facilitate restocking and replenishment of shelves.
  • Described merchandise and explained use, operation and care.
  • Answered incoming telephone calls to provide store, products and services information.
  • Ensured compliance with company policies and procedures at all times.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Answered store and merchandise questions and led customers to wanted items.
  • Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
  • Replenished merchandise on shelves as needed throughout the day.
  • Bagged or packaged purchases and wrapped gifts.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Processed special orders for out-of-stock items when necessary.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Greeted customers and provided assistance with product selection.
  • Accepted and completed cash, check and credit card payments.
  • Placed special orders or called other stores to find desired items.
  • Worked effectively in team environments to make the workplace more productive.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

High School Diploma -

DE LA SALLE
Marrickville, NSW
11-1980

Skills

  • Personnel development
  • Inventory oversight
  • Culture development
  • Risk management
  • Team development
  • Accurate money handling
  • Product merchandising
  • Employee engagement
  • Inventory management
  • Cash management
  • Operations
  • Store opening and closing procedures
  • Merchandise planning
  • Team motivation
  • Supply ordering
  • Friendly and positive
  • Store merchandising
  • Opening and closing procedures
  • Inventory control
  • Store operations
  • Store displays
  • Store opening and closing
  • Customer relations
  • Sales expertise

References

References available upon request.

Timeline

Store Manager/Sales Assistant

L&H TAREN POINT
01.2015 - Current

High School Diploma -

DE LA SALLE

Similar Profiles

CREATE PROFILE
Jacob Khouri