Jacob Lucas
Toowoomba
Summary
Motivated and confident aspiring appointment setter with strong communication skills and recent training in appointment setting and high-ticket sales. Eager to apply my training and customer service strengths to support sales teams and contribute to business groQuick to learn, detail-oriented, and capable of handling high call volumes with a friendly, professional demeanor.
Overview
2
2
years of professional experience
Work History
Labourer
Barnes Building
Toowoomba
05.2023 - 04.2025
- Streamlined daily workflows by collaborating with team members for efficiency.
- Organized tools and supplies for specific jobs following supervisor instructions.
- Supported electrical, plumbing, and carpentry teams through basic and semi-skilled tasks.
- Maintained safety knowledge to address deficiencies and ensure code compliance.
- Executed demanding physical tasks over extended periods while maintaining a positive attitude.
- Upheld high standards of workmanship through routine quality checks of completed work.
- Developed independent working skills while mentoring less experienced team members.
Education
Appointment Setting & High Ticket Sales
ABC Academy
Online CourseSkills
- Outbound & Inbound Calling
- Cold Calling Techniques
- Objection Handling
- Appointment Scheduling
- Verbal & Written Communication
- Customer Service Fundamentals
- Call Script Development & Use
- Time & Calendar Management
Strategic & Technical Skills
- Google Workspace (Docs, Calendar)
- Microsoft Office (Word, Excel)
- Communication Tools (Zoom, Calendly, Google Meet)
- Follow-up Systems
- Data-Driven Decision Making
- Negotiation Tactics
Relationship Building
- Long-term client nurturing
- Referral generation
- Positioning as a trusted advisor, not just a salesperson
Timeline
Labourer
Barnes Building
05.2023 - 04.2025
Appointment Setting & High Ticket Sales
ABC Academy
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