Jacob Mansfield
Lilydale
Summary
Dynamic Gym Manager at Anytime Fitness with a passion for fitness and proven leadership skills. Successfully expanded membership through innovative marketing strategies and enhanced customer satisfaction by resolving concerns swiftly. Expertise in facility management and data analysis, driving high membership conversion rates while fostering a motivating environment for clients and staff.
With over 10 years in the work force in a variety of different roles not only have i developed skills in leadership but also a wide range of expertise working with all types of people of all ages.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Gym Manager
Anytime Fitness
06.2024 - Current
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Expanded Membership base with targeted marketing strategies such as social media campaigns and local partnerships.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership conversions.
Personal Trainer
Reborn Strength
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
Retail Sales Associate
Oz Ten Pin
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled Saturday Morning bowling league comprised of NDIS individuals and support workers
Customer Service Representative
Host Plus Superannuation
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cocktail Bartender
Radium
- Improved speed of service by mastering multitasking skills during high-volume periods without sacrificing quality or presentation.
- Enhanced bar efficiency by maintaining a clean, organized, and well-stocked workspace.
- Contributed to an inviting atmosphere by engaging with patrons in conversation while expertly mixing their desired beverages.
Retail Sales Associate
Pet Stock
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Kitchen Hand
Club Sapphire Merimbula
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Certificate - Data Analytics
Coursera
GoogleCertificate III & IV - Health And Fitness
Australian Institute of Personal Trainers
OnlineSkills
- Passion for fitness
- Leadership skills
- Motivational
- Facility management
- Health and wellness
- Flexibility and mobility
- Safety management
- Data visualization and presentations
- Data analysis
Accomplishments
- Supervised team of 3 staff members, while working closely with business owners and management.
- Documented and resolved member issues which led to increase in member retention.
- Through effective sales and member engagement i grew our gym membership base by 12% leading to increase in profit and member referrals.
Certification
- Barista Certificate
- First Aid and CPR (HLTAID0011)
- Victorian RSA
- Certificate III & IV in Fitness
- Certificate in Data Analytics
- WHS and Food Safety Training
Languages
Japanese
Elementary
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Volleyball and Long distance running
- Programming and data Analysis
Timeline
Gym Manager
Anytime Fitness
06.2024 - Current
Personal Trainer
Reborn Strength
Retail Sales Associate
Oz Ten Pin
Customer Service Representative
Host Plus Superannuation
Cocktail Bartender
Radium
Retail Sales Associate
Pet Stock
Kitchen Hand
Club Sapphire Merimbula
Certificate - Data Analytics
Coursera
Certificate III & IV - Health And Fitness
Australian Institute of Personal Trainers
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