Jacob Massey

Provided friendly customer service to guests and addressed concerns in both english and Japanese

Assisted swimmers in need using appropriate rescue techniques based on individual needs and circumstances.

Handled incident and weather reporting accurately and efficiently.

Prepared as well as cooked ingredients for the menu of curries and burgers, in a ski resort kitchen, as well as taking orders.

Customer service using both English and Japanese helping staff and guests.

Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.

Initially employed as a delivery driver, however had been trained in all management aspects of the store including open and close, making pizzas, and preparing dough as well as taking/ processing orders.

Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Simple food preparation during morning and lunch time shifts.

Ran food to tables during especially busy periods

Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.