Summary
Overview
Work History
Skills
Timeline
Generic

Jacob McGuigan

Orange Creek,QLD

Summary

Experienced Dispatch and Production Technician with a background in heavy machinery operations, emergency response, and team training. Skilled in coordinating dispatch priorities, ensuring compliance with safety protocols, and effectively managing resources to maximize productivity. Proficient in handling emergency and non-emergency calls, providing departmental support, and overseeing equipment routing to align with production goals. Ready to leverage my expertise in dispatch operations and leadership abilities to excel in the Senior Dispatch Supervisor role.

Overview

6
6
years of professional experience

Work History

Dispatch Supervisor

Batchfire
07.2023 - Current
  • Operations Management: Oversee the scheduling, coordination, and dispatching of resources, including heavy equipment and personnel, to maintain production targets.
  • Team Leadership and Training: Supervise and train dispatch team members, providing clear instructions and continuous support to ensure high performance and operational readiness.
  • Real-Time Problem Solving: Address operational challenges in real-time, including equipment malfunctions and safety hazards, to prevent delays and maintain production.
  • Data Entry and Reporting: Utilize dispatch software to log data, track equipment usage, and generate reports on productivity, resource allocation, and safety metrics.
  • Communication and Coordination: Act as a liaison between departments, relaying information to optimize equipment usage, prioritize tasks, and respond to emergency and non-emergency requests.
  • Resource Optimization: Implement strategies to improve resource utilization, minimize downtime, and ensure alignment with production objectives.

Relief Dispatch Supervisor

Workpac
11.2021 - 06.2023

Step into dispatch operations as needed to cover for planned and unplanned leave.

Production Technician

Workpac
06.2018 - 11.2021
  • Equipment Operation: Operate and maintain heavy machinery, including loaders, dozers, and haul trucks (e.g., CAT 789, Komatsu 930E), to meet production and safety standards.
  • Safety and Compliance: Conduct thorough pre-operation inspections, report safety hazards, and adhere to all site safety protocols and regulatory requirements.
  • Preventative Maintenance: Perform routine maintenance, such as fueling, greasing, and minor repairs, to ensure equipment reliability and minimize downtime.
  • Production Support: Assist in production tasks, ensuring the timely movement of materials to maintain workflow and achieve production targets.
  • Problem-Solving: Identify and troubleshoot equipment malfunctions and collaborate with maintenance teams to resolve issues efficiently.
  • Data Logging: Accurately record equipment usage, production output, and safety inspections using digital or manual logbooks.
  • Emergency Response: Respond to emergency situations with appropriate action, ensuring team safety and following site emergency protocols.

Skills

  • Coaching and onboarding
  • Positive communication skills
  • Dispatcher monitoring
  • Prioritizing calls
  • Multitasking
  • Problem-solving abilities
  • Professionalism
  • Time management abilities
  • Emergency Response

Timeline

Dispatch Supervisor

Batchfire
07.2023 - Current

Relief Dispatch Supervisor

Workpac
11.2021 - 06.2023

Production Technician

Workpac
06.2018 - 11.2021
Jacob McGuigan