Jacob McIvor

- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving

- Assisted marketing department in planning functions

- Evaluated employees’ strengths and assigned tasks based on experience and training

- Delivered feedback to decision-makers regarding employee performance and training needs

- Accomplished multiple tasks within established time-frames

- Developed and maintained relationships with customers and suppliers through account development

- Supervised labour costs and departmental expenses to remain in line with budget

- Applied customer feedback to develop process improvements and support long-term business needs

- Evaluated suppliers to maintain cost controls and improve operations

- Resolved problems promptly to elevate customer aporoval

- Time managed plumbers to ensure they attended site in a timely manner to investigate plumbing issues on commercial sites

• Logistics - Loading, accurately tracking and completing deliveries
• Maintaining a high standard or general housekeeping throughout the branch
• Liaising with key stakeholders including customers & suppliers
• Marketing - Making sure all current marketing posters are displayed throughout the branch
• Safe-R - Completing daily/weekly walks throughout the branch for optimal safety of all team members
• Debtors - Revising monthly reports to ensure all customer are up to date on their account payments
• Picking orders, warehousing and stock control activities
• Warehousing - Receipting of inwards goods & unloading vehicles
• Inventory management - Counting stock daily
• Email maintenance - All branch queries are responded to in a timely and effective manner
• Sales - Achieving monthly sales targets

• Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
• Trained employees in essential job functions.
• Initiated plans to improve customer relations, quality standards and service efficiency.
• Handled employee-related issues to improve performance, professional conduct and attendance reliability.