- Running
- Hobbies that combine physical activity with outdoor exploration
- Camping
- Physical challenges/events
- Personal Development and Self-Improvement
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Jacob McSpadden
Dee Why,Australia
Summary
Diligent Operations Manager with background in managing facilities and ensuring strong operational efficiency. Proven ability to oversee maintenance, vendor contracts, and safety compliance. Demonstrated effective problem-solving and leadership skills with a focus on maintaining and improving facility operations. Known for reliability and flexibility in adapting to changing needs. Strong team collaboration and analytical skills, ensuring seamless operations and high standards.
Overview
8
8
years of professional experience
Work History
Operations Manager
Knight Frank Australia
02.2024 - Current
- Responsible for the daily operation of 3 Shopping Centres, reporting to the Centre Manager and NSW Operations Manager.
- Responded to building emergencies and managed repairs.
- Conducted regular audits of physical assets, identifying areas for repair or replacement before issues escalated.
- Controlled expenses to meet budget requirements.
- Evaluated contractor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work.
- Investigated problems and determined appropriate remedies.
- Improved facility efficiency by implementing preventive maintenance plans and streamlining work order processes.
- Maintained HVAC, temperature control, electrical and building automation systems.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Reduced energy consumption through regular audits and implementation of energy-saving initiatives.
- Enhanced building security with the installation of access control systems, surveillance cameras, and improved lighting.
- Collaborated with stakeholders to develop capital improvement plans that aligned with organizational goals and budgets.
- Implemented waste reduction initiatives by introducing recycling programs and partnering with environmentally responsible vendors.
- Coordinated with cleaning and janitorial services to maintain cleanliness and presentability for customers.
- Coordinated with contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
- Coordinated with other departments during large-scale events or projects to ensure seamless integration of facilities-related tasks into overall plans.
- Assisted in the procurement of maintenance and services for facility operations, providing asset specific feedback to ensure requirements are met.
- Collaborated with management on long-term capital projects, assisting in the development of budgets, timelines for completion and raising of capital requests.
- Maintained detailed records of all facility operations, including work orders, equipment logs, and regulatory documentation.
- Improved facility efficiency by implementing preventative maintenance programs and scheduling regular inspections.
Operations Coordinator
Knight Frank Australia
01.2023 - Current
- Assisted with the daily operations of 6 shopping centres
- Providing administrative and operational support to the Operations Manager and Centre Manager
- Responsible for managing contractors and working collaboratively with the security and cleaners to ensure the centre is operating and looking as it did the day it opened
- Managing contractors to ensure they are following WHS standards and following their SWMS (Safe Work Method Statement) on all jobs on site
- Raising work orders for any new issues arising at each site and managing contractors to ensure works get done accordingly
- Doing site walks to monitor any new operational hazards
- Liaising with account managers to ensure invoices are processed and contractors are paid
- Submitting unbudgeted capital expense requests for larger works as required
- Filing incident reports for any incidents occurring at the centres
- Performing monthly cleaning inspections of the sites to ensure cleaning team are maintaining the standards and performing all periodicals associated within their contract
- Performing monthly property inspections of the sites ensuring that any hazards identified are reported and actioned upon within a reasonable timeframe based on the urgency
- Collaborated with state manager to evaluate needs and optimize operational plans.
- Developed strong relationships with contractors, maintaining open lines of communication to promote loyalty and retention.
Store Manager
ASICS Australia
03.2021 - 12.2022
- Manage, deliver and exceed all sales targets for the business and create team focus on KPI’s through strong leadership and customer experience outcomes
- Building trusted relationships with customers
- Delivering KPI’s to all team members through planning and supporting outcomes to ensure brand expectations are maintained
- Ensuring all team members understand plans and direction of the business to create alignment and motivation towards KPI delivery
- Analysing opportunity areas and creating direction/focus to drive team success and continuous improvement
- Ensuring outcomes were achieved by team members through leadership and clear communication of business priorities, sales focus and target delivery, and product knowledge
- Analysing stock holding and communicating with retail planner/buyers to ensure stock levels are healthy
- Rostering, ensuring wage percentages are maintained and recruitment of new staff
- Successfully stocked, recruited and opened 2 brand new ASICS concept stores, which also included extensive staff training and brand exposure
- Navigated the store and staff to reach stretch budgets through the Covid-19 pandemic
Assistant Store Manager
ASICS Australia
12.2019 - 02.2021
- Managed and drove a highly successful store to continuous improvement through building a strong culture, optimising opportunity areas and leading/training staff
- Strategic planning and executing of store moves/changes to ensure maximum return on investment due to limited space in store to continually drive sales growth
- Controlled all footwear ordering/refills
- Awarded ASICS Ambassador of the Year Award
- Increased sales by 11.9% during my time as a 2IC through targeted stock ordering and customer service standards
- Was sponsored by ASICS through a Diploma of Leadership and Management
- Grew store conversion from an average of 11% to 14.5%
Shift Manager
ASICS Australia
02.2017 - 12.2019
- Grew store sales 10%+ year on year for 3 years
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
Diploma of Leadership and Management -
BSI Learning
02.2020
Skills
- Building maintenance
- Budgeting and financial management
- Building inspections
- Asset management
- Leadership and supervision
- Strategic planning
- Decision-making
- Problem-solving
- Attention to detail
- Effective communication
- Property management
- Preventive Maintenance
- Continuous improvement
- Equipment maintenance
- Office administration
Accomplishments
- Completed the Kokoda Trail in 2015 & 2017
- Run in 5 marathons & 5 half marathons
- 100km Oxfam Trail Walker 2019
Interests
Timeline
Operations Manager
Knight Frank Australia
02.2024 - Current
Operations Coordinator
Knight Frank Australia
01.2023 - Current
Store Manager
ASICS Australia
03.2021 - 12.2022
Assistant Store Manager
ASICS Australia
12.2019 - 02.2021
Shift Manager
ASICS Australia
02.2017 - 12.2019
Diploma of Leadership and Management -
BSI Learning
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