Jacob Medlicott Hagarty
Summary
Dynamic and results-oriented professional with extensive experience in customer relations and logistics coordination, notably with Credit Corp Group. Excelled in enhancing customer satisfaction and streamlining shipment operations. Skilled in account management and problem-solving, adept at fostering inter-department collaboration and driving significant business growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Relationship Manager
Credit Corp Group
Sydney, NSW
10.2021 - 07.2023
- Managed customer relations on ongoing basis to maximize customer retention.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
- Managed a personal debt ledger and a daily workflow.
- Handle sensitive financial information and confidential information of customers.
Logistics Coordinator
Lolliland
Narellan, NSW
09.2018 - 09.2021
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Tracked orders and notified customers of status or potential delays.
Education
Year 10 Cert -
Elizabeth Macarthur High School
Narellan, NSW2016
Skills
- Customer Relations
- Research and due diligence
- Training and mentoring
- Inter-department collaboration
- Account Management
- Proficient in MS office
- Logistics Analysis
- Problem-Solving
Certification
Certificate III in Warehousing Operations
Timeline
Customer Relationship Manager
Credit Corp Group
10.2021 - 07.2023
Logistics Coordinator
Lolliland
09.2018 - 09.2021
Year 10 Cert -
Elizabeth Macarthur High School