Jacob Morgan
Melbourne,VIC
Summary
I am a passionate music enthusiast eager to pursue an opportunity in a field I deeply care about, where I can leverage my skills and experience to advance my career and contribute to the success of the team. I bring extensive experience in building strong workplace relationships and enhancing consumer experiences. My role has refined my attention to detail and task prioritization, enabling me to work efficiently both independently and as an integral part of a team.
Overview
4
4
years of professional experience
Work History
Operations Specialist
Nike
07.2022 - Current
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system.
- Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
- Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
Sales Associate
Nike
11.2020 - 07.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Skills
- Operational Efficiency
- Planning and coordination
- Excellent Communication
- Attention to Detail
- Relationship Building
- Task Prioritization
Accomplishments
- Quarterly Pacific MVP.
- Working within the athlete experience division at the Australian Open for multiple years and interacting with high profile athletes to ensure they have the best experience possible.
- Covering the responsibility's of my direct report for a period of 6 months and working above my role while I was still new to my current position.
- The onboarding and recruiting of a large portion of our wider team of over a hundred staff.
- Achieved some of the best efficiency results within the Asia Pacific Marketplace through attention to detail and cross functional communication in order to align multiple different teams with business goals.
- Managing effcient team communications.
Timeline
Operations Specialist
Nike
07.2022 - Current
Sales Associate
Nike
11.2020 - 07.2022
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