Jacob Quinn
Blacktown
Summary
Offering strong foundation in communication and relationship management, eager to learn and develop in sales environment. Brings understanding of customer needs and problem-solving skills, with focus on effective communication and product knowledge. Ready to use and develop negotiation and relationship-building skills in this role.
Overview
3
3
years of professional experience
Work History
Customer Service Supervisor
Coles Supermarkets Australia Pty. Ltd
12.2022 - Current
- Promoted a positive work environment through fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Kept a high average on performance evaluations (regularly tracking in the top two stores in the region in customer service metrics.)
Crew Member
Slim's Quality Burgers
02.2022 - 08.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
Education
High School Certificate (HSC) -
Patrician Brothers’ College, Blacktown
Blacktown, NSW12-2023
Skills
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer relationship building
- Clear communication
- Customer service
- Team building and leadership
- Customer engagement
- Interpersonal communication skills
- Issue resolution
- Team management
- Cash management
Timeline
Customer Service Supervisor
Coles Supermarkets Australia Pty. Ltd
12.2022 - Current
Crew Member
Slim's Quality Burgers
02.2022 - 08.2022
High School Certificate (HSC) -
Patrician Brothers’ College, Blacktown
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