Jacob Ross
Leopold,VIC
Summary
Multi-experienced worker with a keen passion for customer service and knowledge of product. Detail-orientated and thrives in busy and fast paced environments .Skilled in a variety of tools used for baking, landscaping and cleaning. Able to work flexibly with a fantastic work ethic and excitement for learning and working. Ready to assist team in reaching company goals.
Overview
5
5
years of professional experience
Work History
Part-Time Landscaper
Stratus Property Management
10.2020 - Current
- Maintained grounds by trimming, weeding and general clean-up.
- Performed planting, watering, mulching and edging of lawns.
- Removed weeds, hazards and debris from common pathways to improve usability.
- Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
- Handled hedge, bush and shrub trimming.
- Developed lasting customer relationships and grew network over time.
- Developed logo and design language for the company
- Prioritised knowledge and research of horticulture
- Maintained routine landscaping schedules for regular customer base of over 20 regular clients
- Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
- Cultivated soil and added fertilizer, compost and amendments.
Front of House Team Member
Starfish Bakery
10.2021 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Maintained great relationships with regular customers
- Maintained clean and attractive product displays to entice customer purchases.
- Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
- Promoted a fun and positive environment for team members and customers during busy periods
- Maintained and operated espresso machines, coffee pots and other equipment.
- Made and served café beverages everyday day with speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained and cleaned coffee machine to keep machines functioning properly and safely.
Baker
Starfish Bakery
12.2021 - Current
- Worked occasionally as baker to help with staff shortages at Starfish
- Worked after trading hours (5-11) to bake bread for following day
- Developed solid understanding and appreciation for the craft and bread itself
- Used this understanding to better provide insight to customers about bread
- Used time management and fast paced labour to ensure efficiency
Cleaner at Butcher
Benno's Meating Place
04.2019 - 10.2020
- Used time management and efficient cleaning methods to close shop quickly after trading hours.
- Handled equipment, chemicals and materials properly and with caution.
- Organized and used industrial cleaning products following strict safety procedures.
- Performed physically demanding tasks such as heavy lifting in fast passed environment
- Worked flexible hours; night, weekend, and holiday shifts.
Education
High School Diploma -
St Josephs College
Newtown, VIC10.2020
Skills
- Broad Knowledge of Horticulture
- Hands on Skills with Gardening
- Landscaping Equipment Operation
- Opening and Closing Skills
- Food Safety and Sanitation
- Time Management
- Menu Memorization
- Product Knowledge
- Upselling Techniques
- Customer Service
- New Hire Training
- Coffee Machinery
Additional Information
Filmmaking and photography has been a lifelong hobbies of mine. Perviously I've been able to use these skills with employers to help create advertising and promotions. For the most part however, I've used my passion for filmmaking to highlight local artists aswell as engage the youth of my hometown to express themselves creatively through film. Below is a link to my short films showcasing what I've created over the last 5 years.
https://www.youtube.com/channel/UCf16p2kNygE50JGiOMo_YNw
References
- Stuart Ross - Owner of Stratus Property Management
0419 143 639
- Cleo Fox - Manager of Starfish Bakery
0431 938 566
Timeline
Baker
Starfish Bakery
12.2021 - Current
Front of House Team Member
Starfish Bakery
10.2021 - Current
Part-Time Landscaper
Stratus Property Management
10.2020 - Current
Cleaner at Butcher
Benno's Meating Place
04.2019 - 10.2020
High School Diploma -
St Josephs College
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