Jacob Spittal

• Ensure that residents' dignity, comfort, and overall quality of life are consistently maintained

• Delivered high-quality non-clinical care to residents according to individualized care plans
• Created a safe and healthy environment for residents in compliance with governance, legal, and regulatory standards
• Actively complete all required internal and external training requirements
• Flexibility to be available to work 7 days a week 24 hours a day
• Demonstrated ability to operate independently and professionally with limited supervision
• Empathy with the needs of the elderly and ensure professional boundaries are maintained

• Supported residents with daily living activities and personal hygiene care to enhance comfort and dignity.
• Ensured cleanliness and organization of resident living areas and common spaces to promote a safe and welcoming environment.
• Communicated effectively with residents to ensure comfort and emotional support.
• Documented resident care activities accurately in electronic health records.
• Collaborated with team members to develop individualized care plans for residents.
• Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
• Aided nurses and physicians in patient care, including bathing, dressing, transferring, and taking vital signs, to facilitate efficient healthcare delivery.

May 2022 – Oct 2023 West’s Group, Newcastle City – Bar, Gaming and Concierge

• Delivered friendly, courteous, and professional customer service to enhance guest experience
• Leveraged product knowledge to drive membership sales and improve customer engagement
• Opening and closing duties
• Bar, TAB, and Keno services
• Display professionalism and always maintain reputation of organisation
• Managed cash transactions accurately during shifts
• Demonstrated flexibility by working varied shifts, ensuring consistent service availability

• Prepared and served beverages to patrons efficiently and accurately.
• Maintained cleanliness and organization of the bar area throughout shifts.
• Engaged with customers to provide excellent service and create a welcoming atmosphere.
• Operated cash register, processed transactions, and handled customer payments.
• Greeted customers and provided excellent customer service.

• Provided friendly, courteous, and professional customer service to enhance customer experience
• Opening and closing duties
• Bar, TAB, and Keno services
• Flexibility to be available to work 7 days a week 24 hours a day
• Maintained professionalism to uphold organization’s reputation
• Cash handling
• Utilized thorough knowledge of products to effectively assist customers

McDonalds, Broadmeadow – Crew member, Kitchen lead Key Responsibilities -

• Collaborated with team members to streamline kitchen operations
• Delegate duties to team members • Prepare a full range of products for customers
• Maintained a safe work environment by following health and safety protocols
• Provide an excellent level of customer service
• Managed cash transactions at the register, ensuring accurate and efficient service